Senior Associate, Verticals - Merchant Strategy & Operations

About the Team

The New Verticals team is building the future of local commerce—by redefining how people access everyday essentials and by expanding the frontiers of what’s possible on Door Dash. Since launching in 2020, we’ve built and scaled high-performing operations across Grocery, Convenience, Alcohol, and Retail and we’re just getting started.

New Verticals Merchant Services is where we are building the next frontier of Door Dash products to bring the best of Door Dash tech, innovation, and growth to our beloved partners. We work on zero-to-one bets, turn insights into impact fast, experiment at a rapid pace, and use AI not just to automate but to invent. If you want to learn how to build something enduring, and you want your fingerprints on the next generation of local commerce, this is the place to do it.

As we build New Verticals Merchant Services, we’re looking to hire a Senior Associate. You will shape the strategy and execution of a suite of software products, inclusive of go-to-market strategy, pricing and packaging, and own success metrics like Merchant NPS, growth, and retention. You will dig deep on research and analytics to understand new opportunities and trends. You’ll partner closely with a stellar cross‑functional team of engineers, product managers, designers, and business development leans to new products, define new revenue streams, and unlock growth.

You will report into a Senior Manager and we operate in a hybrid model.

• Operate. Own and optimize performance metrics related to Merchant success on Door Dash.
• Analyze. Use SQL and Excel to uncover insights on consumer and Merchant behavior, pricing and logistics dynamics, and product performance.
• Diligence. Conduct expert interviews and market research to understand new markets and opportunities.
• Build. Help craft the long‑term strategy for how Door Dash becomes the best place for Merchants to grow their entire business.
• Collaborate. Work closely with the CPG team, platform affordability team, marketing, finance, merchant teams, product, and other partners to bring new ideas to life.

• You have 2-4+ years of experience in strategy, consulting, investment diligence, revenue management, or a related analytical role.
• You’re an owner. You take accountability for results and continuously raise the bar on your work.
• You’re entrepreneurial. You thrive in zero‑to‑one environments and are eager to test, build, and scale.
• You’re analytical. You’re comfortable navigating ambiguity through quantitative and qualitative data and insight, and can self‑serve in SQL and Excel.
• You dig deep in research. You’ve conducted company and market diligences end‑to‑end.
• Strong nice‑to‑have’s: Python and experience using AI‑coding and analytics tools.
• You think from first principles. You break down problems rigorously and aren’t afraid to challenge assumptions.
• You’re versatile. You can alternate between executional detail and high‑level strategy with ease.
• You’re resilient. You embrace change, welcome hard problems, and stay focused in an evolving environment.
• You have a Bachelor’s Degree ideally in Economics, Business Administration or a relevant field and a passion for building the future of local commerce.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is…