Director of Client Success, Residential Markets

Employer Industry: Renewable Energy Services

• Salary up to $175,000
• Performance bonuses available after 90 days of employment
• Comprehensive benefits, including 100% coverage of health insurance premiums for employees and 50% for dependents
• Opportunity for career advancement and personal growth with up to $500 annual learning reimbursement
• Flexible remote work options available
• Supportive company culture with affinity groups and wellness initiatives

• Act as the primary owner for national‑scale residential solar financiers and O&M providers, ensuring long‑term retention and partnership health
• Lead, mentor, and develop the Residential Client Success Management (CSM) team, fostering a culture of high performance
• Collaborate with internal teams to ensure client portfolios meet performance guarantees and manage financial yield expectations
• Identify and execute opportunities for service expansion and upsell within existing major accounts
• Lead Quarterly Business Reviews (QBRs) to provide actionable insights and advocate for features that drive client value

• Minimum 10 years of professional experience in the solar industry, with at least 5 years in a senior account management or asset management role
• Deep understanding of solar project finance, including Tax Equity structures and PPA/Lease mechanics
• High level of comfort discussing solar system architecture and monitoring hardware with technical stakeholders
• Demonstrated experience managing multi‑million dollar contracts, specifically enforcing MSAs and SLAs
• Bachelor’s degree in Business, Engineering, Finance, or a related field

• MBA or an advanced degree in Renewable Energy or Sustainability
• Existing network of relationships within residential solar or major national financing institutions
• Proficiency with Salesforce, BI tools, and specialized solar monitoring platforms
• Familiarity with state‑level solar policies and federal incentives
• Background in solar O&M or Field Service

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