Onboarding Partner; POP), MXO

Our Merchant Services team lies at the heart and soul of Door Dash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As Door Dash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience  a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving.

Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

• Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect‑free onboarding
• Work directly with Merchants daily, helping to ensure flawless onboarding experiences
• Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
• Promote retention and overall Merchant success through providing an unprecedented first impression of Door Dash’s service
• Prioritize and elevate issues in partnership with our teams
• Develop an expertise in how Door Dash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
• Provide a best‑in‑class service experience to Merchants

• You have 2 years of experience with account management, customer support, hospitality or in related field
• Previous industry experience
• College degree or equivalent experience
• Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
• Proficiency in excel (can perform complex functions)
• Experience providing advisory and partnership‑level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You have experience in an account management or customer service role–you love helping people
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

We are leaders – Leadership is not limited to our management team. It’s something everyone at Door Dash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of Door Dash is our people, together making our inspiring goals attainable and driving us to greater heights.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for In̶ʻÌ­̶ nd?? from August 21, 2023, 2023, through December 21, 2023, and resumed using Covey Scout for In¬ch’ (should be something).

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