Associate, Merchant Strategy & Operations

Overview

The Associate, Merchant Strategy & Operations role sits on the Merchant Strategy & Ops team. The Merchant Team powers many facets of our business and is a primary driver of growth and revenue. Our mission is to have best-in-class restaurant selection, build cutting-edge services for our merchants to grow their business, and help our partners operate seamlessly. We are looking for an operator with a strong bias to action who loves using data to solve problems.

You’ll join the Menu team, focusing on building the most complete menus for our merchants and customers. In this role, you’ll develop go-to-market strategies, launch experiments, and support growth initiatives to acquire menu content and improve the ordering experience. You’ll work cross-functionally with product management, engineering, partner management, and analytics to build foundation menu content. You’re self-motivated, highly analytical, data-driven, and have exceptional interpersonal and relationship-building skills.

• Operate & Build – Drive the strategy & execution for new Door Dash Selection initiatives to help build and retain a differentiated merchant base
• Analyze – Build models to evaluate the economics, value and opportunity costs of strategic initiatives intended to acquire and retain merchants across our platform
• Experiment – Use data-driven decision-making to run tests or develop insights to inform strategic initiatives
• Optimize – Build the best merchant acquisition engine so Door Dash continues to offer the highest quality selection for its customers
• Influence & Work Cross functional – Work cross-functionally across the Merchant Organization and broader Door Dash
• Make Stuff Happen - You handle chaos and complexity, in a detailed and structured way and have a strong bias to action that brings your plans to life in execution. You aren’t afraid to roll up your sleeves to make process improvements and build scalable, repeatable solutions to day-to-day operating problems.

• You are a proven operator - You have 2-4 years of experience in consulting / strategy / business development / program management / technology / banking or related experience; high-growth or early-stage startup experience is a plus
• You have a bachelors degree or higher
• You are analytical – You let data tell the story and you re comfortable modeling in Excel. SQL knowledge is a plus.
• You are a collaborator - You have a proven track record of leading initiatives, working cross-functionally, and succeeding in a team-first environment
• You are a problem solver – You can independently translate high-level goals into actionable plans.
• You are a strong communicator – You tell the story to different audiences and through different mediums - strong written and verbal communication skills are a must.

For Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:
Covey

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants.

Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave,…