Office Manager

About Us:

We are an established Floor Coverings International franchise in Grand Rapids committed to delivering high-quality installations and an excellent customer experience. As we transition to growth mode, we’re looking for a reliable, detail-oriented Office Manager to help us stay organized, serve customers quickly, and keep projects running smoothly from quote to install.

This role is ideal for someone who loves variety, takes ownership, and enjoys supporting a small but fast-moving team. We are looking for teammates that can be efficient in work, but also know life needs to be fun!

We also want someone that we can invest in and grow with the business. We are looking for a partner to help us build!

• Use of company vehicle when on the job
• Focused training specifically for your role
• Growth, both professionally and financially
• Attendance at yearly convention for Floor Coverings International
• Family first philosophy that understands work-life balance

• Use Quick Books to track revenue, expenses, invoices, and bill payments
• Maintain accurate financial records and assist with basic P&L visibility
• Complete job costing after each project to track true margins vs quoted margins

• Follow up quickly with digital leads and schedule them in Inspire Net
• Communicate clearly with customers about timing, process, and installation details
• Support local marketing activities and help drive inbound leads

• Ensure each job is properly planned and scheduled
• Coordinate materials, deliveries, and labor
• Receive and stage materials when deliveries arrive
• Create detailed work orders outlining pricing, materials, and services
• Keep inventory updated for regularly stocked materials

• Help define and reinforce our desired culture and ways of working
• Continue learning about flooring products and processes; grow into an internal expert

• Help maintain a positive social media presence
• Work with owner to identify best practices in marketing our business

• Experience with Quick Books (Quick Books Online preferred)
• Strong organizational and administrative skills
• Clear, friendly communication – both written and verbal
• Ability to coordinate multiple moving parts and follow through reliably
• Comfort working in a hybrid environment (majority in office, limited hybrid time)
• Bonus: experience in construction, home services, or a trades-based business

Apply today!

Flexible work from home options available.