Strategic Customer Success Manager - French Fluency

Strategic Customer Success Manager - French Fluency

Join Samsara as a Strategic Customer Success Manager
—an enterprise‑level role focused on our top customers in France and the UK.

• Guide enterprise customers through post‑implementation to maximize value with our IoT platform.
• Collaborate tightly with cross‑functional teams (Sales, Support, Engineering, Product) to deliver holistic solutions.
• Travel to customer sites up to 20% of the time; relocation assistance not provided.

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers, outlining objectives, metrics, and timelines, and removing any barriers to achieve business value.
• Orchestrate executive business reviews with customer decision‑makers and our executive leadership.
• Conduct workshops to understand current operations and recommend workflow changes.
• Deeply understand platform capabilities and explain them to stakeholders across industries.
• Serve as a mentor to the wider Customer Success and Support teams.
• Champion Samsara’s cultural principles:
  Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.

• Fluency in French required.
• 6+ years of senior Customer Success, account management, or strategic consulting experience (enterprise SaaS preferred).
• Strong priority management, high emotional intelligence, and ability to handle demanding visibility.
• Experience supporting or working with technical products.
• Solutions‑oriented with strong problem‑solving skills.
• Proven track record of building trust and communicating with executives, product and engineering leadership, and end users.
• Passionate about going above and beyond, taking initiative, thriving in a fast‑paced environment.
• Diplomacy, tact, and poise under pressure when working through issues.
• Bachelor’s degree from a 4‑year institution.

• Strong bias for action and insistence on high standards.
• Experience serving large‑scale business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast‑paced, change‑heavy environment.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other protected characteristics.

Full‑time employees receive a competitive total compensation package with employee‑led remote and flexible working, health benefits, and more. You may find additional details on our benefits overview.

Samsara is an inclusive work environment and is committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email acces if you require any reasonable accommodations throughout the recruiting process.

We embrace a flexible working model for those who prefer in‑person or remote work, based on collaboration and operational requirements. Our offices are open for those who prefer on‑site; certain positions may require proximity to an office.

Samsara is aware of scams involving fake job offers. We do not charge fees to applicants at any stage of the hiring process. Official communication will come only from emails ending in ‘’ or ‘@us‑greenhouse‑mail.io’.