Engagement Specialist Engagement

This role will play a key part in ensuring the smooth operation and continued growth of the Incentives & Engagement department by handling essential administrative tasks and assisting with creative functions. The successful candidate will reliably support team members in organizing projects that enhance customer experience, quality, and efficiency, while also conceptualizing and procuring gifts, gift experiences, and digital incentives that delight recipients and drive ROI across in-person, hybrid, virtual, and stand-alone events.

The Engagement Specialist reports to the Manager, Incentives & Engagement.

• Administrative & Project Support
  • Assist team members with scheduling, documentation, and project organization.
  • Partner with clients and team members to analyze needs and provide creative, experiential gifting and engagement solutions.
  • Help write and prepare compelling proposals and presentations for client review.
  • Provide consultative support to internal teams to aid in the closing of sales.
  • Serve as the communication link between account teams, clients, and internal departments.
  • Conduct problem resolution process with recipients and suppliers
• Creative & Product Gifting Solutions
  • Research and procure custom gifts, merchandise, awards, branded goods, apparel, and gift experiences that align with client’s brand and culture.
  • Manage and maintain gifting and experience preferred supplier database.
  • Support the team in curating trend-forward in-person and virtual luxury gifting solutions.
  • Stay informed on industry trends to propose fresh, impactful gifting enhancements.
• Input orders into system to track quarterly and annual gifting profit
• Assisting with program reconciliation and workbook/invoice clean-up (as well as invoicing and deposit processing)
• Maintain accurate records of orders, budgets, and invoices
• Develop and maintain positive supplier relationships (including start-up forms and database entry)
• Industry Engagement & Collaboration
  • Professionally participate in applicable company and industry activities, events, and potential speaking engagements.
• Ability to work remote and actively participate in remote based team building/meetings, and trainings.
• Ability to work extended hours when working on short timelines.
• Must be flexible to meet client needs, time zone differences and workload.

Details of these areas are shared during interviews and monthly reviews:

• Minimum 3 years of buyer experience, corporate luxury gifting experience preferred
• Professional level of knowledge in luxury gift market, rewards, recognition, and merchandising
• Experience in client and vendor facing relationships
• Demonstrated project management skills, prioritizing and maintaining multiple projects, and track record of successful project execution
• Proficiency in MS Office suite of products, especially PowerPoint and Excel
• Ability to travel