Senior Sales Operations Specialist

Senior Sales Operations Specialist – Advantech USA

Location:

Irvine, CA (Onsite)

Base pay: $70,000 – $80,000 per year.

The Sr. Sales Operations Specialist at Advantech is responsible for daily order management, customer relations, and analyzing information necessary to ensure products are successfully launched & fulfilled in a timely manner. Being a self‑starter is critical, as this person will work directly with a specific Key Account Manager to develop, plan, launch, manufacture, and market their assigned accounts and to resolve any issues that may arise.

• Order Management on bookings, shipping, expediting, and backlog management for assigned accounts. Validate the accuracy of purchase orders on price, MOQ/MSQ, incoterm, shipping points, NCNR and communicate with customer for any necessary changes.
• Team up with assigned Key Account Managers to support the Sales Operations functions and drive future business after mass production.
• Manage EOLs: facilitate the execution of LTB, LOI, and communicate internally and externally to complete the process.
• Monitor customer’s receivable balance, assist with Accounts Receivable team on collection, and make recommendations to management about credit issues that may prevent shipment release.
• Communicate with various internal stakeholders including Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, etc. and resolve any issues.
• Work with Supply Chain for demand planning and inventory balancing. Mitigate risk by proactively identifying and reporting potential challenges.
• Work closely with customers and internal stakeholders until the case is closed. Solid mentoring and coaching skills.
• Capable of coaching a small team and making decisions with minimal supervision. Experienced in managing VMI/SMI/Kanban programs with a proven track record of success.
• CRM:
  Conduct month end, quarter end, and year-end account activity analysis. Organize and participate in Q  meetings with KAs, acting and driving the result. Other duties and responsibilities as assigned.
• Other duties and responsibilities as assigned.

• Strong computer literacy with MS Office suite (Outlook, advanced Excel skills, and Teams, etc.).
• Excellent verbal, written communication, and presentation skills.
• Extremely detail oriented and analytical with strong organization skills.
• Ability to interface with external and internal stakeholders at all levels and provide world‑class services.
• Highly motivated, able to work independently and make decisions, and a self‑starter.
• Strong sense of integrity and the ability to take on challenges and initiatives.
• Must be a team player.

• Strong sense of integrity and the ability to take on challenges and initiatives.
• Education:
  
  Bachelor’s Degrees preferred, or equivalent combination of education, training, & experience.
• 5 years+ of experience in a combination of Customer Success Management, Account Management, or Supply Chain Management from the same industries with global presence.
• Experience in utilizing ERP systems, SAP preferred.
• Minimum 5 years’ experience in managing KAs with EAR 20M+ with success.
• Bilingual is a plus.

• Competitive salary dependent on experience (DOE).
• Winning culture with a friendly, team‑oriented environment!
• Generous benefits package including medical, dental, vision, long‑term disability, and life insurance.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Education & personal development reimbursement program.
• Generous vacation and paid holidays package.
• Company events and lunches.
• Work from home program – once eligible.
• Referral Bonus.

Founded in 1983, Advantech is a leader in providing trusted, innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer‑centric design services, and global logistics support; all backed by industry‑leading front and back‑office e‑business solutions. Advantech has always been an innovator in the development and manufacture of high‑quality, high‑performance computing platforms. We cooperate closely with our partners to help provide complete solutions for…