Account Manager, Payer

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, Step Stone Group, Icon Ventures, and Lux Capital.

To learn more about Maven, visit us at

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennia ls (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

The Account Manager will be responsible for managing the day-to-day relationship and operations across all lines of business for an assigned payer book of business. This role is the primary point of contact for the partner’s operational, member engagement, and partnership performance needs. You will work closely with internal cross functional teams (Client Delivery, Clinical, Marketing, Product, Analytics and Client Success) to ensure partner satisfaction, deliver on contractual commitments, and drive growth through operational excellence.

• Manage day-to-day relationships and operations across lines of business.
• Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction.
• Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team.
• Work with cross-functional teams to identify trends and drive performance optimization.
• Partner with Marketing and Client Success to design and launch targeted engagement campaigns.
• Influence product roadmap priorities through partner feedback.
• Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges.
• Actively monitor and track forecasting, enrollments and revenue recognition with Finance, Rev Ops and Client Success to achieve targets and/or escalate as needed.
• Anticipate challenges and implement proactive solutions to maintain partner satisfaction.

• Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations.
• Track record of anticipating challenges and driving swift, creative solutions that ensure program success.
• Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments.
• Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals.
• History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives

The base salary range for this role is $120,000 - $130,000 per year. This role is also bonus eligible and you will be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

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