RVP, Customer Success

RVP, Customer Success

Candex is hiring an RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, thrive in a high‑growth startup, and have a strong understanding of Procurement customers.

• Oversee and drive the launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communication plans.
• Identify key client contacts to build a network, connect with SMEs, users, and drive adoption.
• Oversee and address any client or supplier support or technical issues.
• Perform data analytics and monitor KPIs to drive Candex usage and revenue growth.
• Conduct business reviews with clients, including executive sponsors.
• Provide client projections and measure progress against them.
• Identify and execute new business and client expansion opportunities.
• Identify product enhancements, improvements, or expansions to meet customer needs and create value.
• Maintain deep knowledge of Candex's products inside and out.
• Create policies and procedures to optimize the customer experience.
• Support sales as needed.

• Relevant experience in Procurement, Procurement Operations, or Procurement transformation.
• Experience working with large Fortune 500 companies.
• Fantastic interpersonal leadership and influencing skills.
• High organization and excellent oral and written communication.
• Ability to influence clients to do more while building relationships and fostering trust.
• Self‑motivated, self‑directed, and constantly seeking new contacts and innovative growth approaches for Candex.

• Bachelor’s or advanced degree preferred in Business, IT, Purchasing, Finance or related fields.
• Proficiency in Google Suite and Microsoft Office Suite, especially Excel and PowerPoint.
• Knowledge of customer service practices.
• Technical aptitude and ability to learn new software programs.
• Experience with purchasing systems/processes (Ariba, Coupa, SAP, Taulia, etc.).
• Experience with Accounts Payable and Payment processes & software.
• Experience with Customer Relationship Management (CRM) software.
• Business fluency in a second language is a plus.

• We are humble, hungry, intelligent, and collaborative, valuing curiosity, kindness, and shared success.
• Competitive compensation reflecting skills and impact.
• Parental leave to bond with your growing family.
• Flexible work environment with adaptable schedules.
• Global team and mindset, diverse and international.
• Home office setup support for comfortable remote work.
• Professional development with training and learning sessions.
• Internal mobility for exploring new global roles without leaving the company.
• Team outings to celebrate and connect regularly.

• Be a stickler for details: we consider details when making decisions.
• Debate, decide, deliver: open debate leads to the right decision.
• Innovate to simplify: seeking simpler ways to do everything.
• Follow through, follow up: always moving the ball forward.
• Attract & develop the best: raise the bar and continue skill development.
• Keep an obsessive customer focus: making the experience simple and flawless.
• Learn & be curious: fostering continual learning and challenging questions.
• Act with integrity & professionalism: honesty, transparency, and ethics guide our actions.

Mid‑Senior level

Full‑time

Management and Manufacturing

Software Development