Procurement Support Associate

Procurement Support Associate

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SMBC Group is a top-tier global financial group headquartered in Tokyo, with a 400‑year history offering banking, leasing, securities, credit cards, and consumer finance. The Group operates in nearly 40 countries with more than 80,000 employees worldwide.

The anticipated salary range for this role is between $80,000 and $120,000. The specific amount will be based on individual qualifications, experience, and market analysis. The role may also receive an annual discretionary incentive award, and SMBC offers a competitive benefits portfolio.

Procurement has been identified as a top transformational initiative for SMBC. The Procurement Americas Division is building a centralized, strategic, and value‑driven procurement function to enhance the timely delivery of quality goods and services across all business lines. The Procurement Customer Support team provides governance and operational support throughout the end‑to‑end procurement lifecycle, including sourcing, contract management, supplier onboarding, purchase orders, and reporting.

The Procurement Customer Support Specialist will support sourcing and procurement users across the organization, manage change‑management communications, draft announcements and training materials, respond to tickets, and collaborate with stakeholders to ensure consistent and accurate information sharing.

• Support/backup the Sourcing and Procurement Supervisor by scheduling and delivering trainings and drafting communication emails.
• Upload and maintain documentation and reference material on the Sourcing and Procurement page of the HUB.
• Extract and analyze data from Coupa to generate reports and insights for management.
• Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa.
• Respond to Service Now tickets and provide timely support and training to end‑users.
• Conduct audit log reviews to ensure compliance with internal policies and data accuracy.
• Deliver ad‑hoc and scheduled training sessions to enhance user understanding of Coupa.
• Monitor help desk trends and user activity to identify areas for process improvement.
• Collaborate with internal teams to resolve procurement‑related issues.
• Contribute to roadmap development based on user feedback and data insights.
• Create and update scripts for L1 contingent workers, sourcing and procurement, and train on those procedures.
• Assist the sourcing and procurement teams with change‑management activities related to new enhancements or system launches.

Required Qualifications:

• Minimum five years of experience in procurement operations, system administration, or user support.
• Experience developing or supporting communication efforts.
• Demonstrated experience in stakeholder engagement and preparing clear, concise messages, including monthly newsletters.
• Strong working knowledge of Coupa or similar procurement systems.
• Proficiency in Microsoft Excel for data entry, manipulation, and reporting.
• Strong attention to detail and commitment to data accuracy.
• Excellent communication and interpersonal skills; ability to explain technical processes to non‑technical users.
• Ability to manage multiple priorities in a fast‑paced, dynamic environment.

Preferred Qualifications:

• Experience with Service Now or similar ticketing systems.
• Experience delivering user training or instructional support.
• Familiarity with procurement tools such as Concur and Coupa.
• Experience in a customer support and/or procurement operations role.
• Ability to build and maintain strong working relationships.
• A strong customer advocate who also champions procurement processes and technology.

SMBC offers a hybrid workforce model, allowing employees to work from home and from an SMBC office. Employees are required to live within a reasonable commuting distance of their office. Hybrid work may not be permitted for certain roles requiring full‑time on‑site attendance.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable law. If you need an accommodation, please contact

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