Platform Success Manager

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AVB is a fast‑growing, stable company with a firm mission to keep our members profitably in business. Our vision is to deliver best‑in‑class growth solutions and service fueled by a passionate mission, innovation, and an unwavering commitment to doing what is right for our members, organization, and team members. We have a highly experienced development team, smart strategy team, bright and creative designers, and a dream team of enthusiastic entrepreneurial minded individuals who want to help drive the success of our members.

We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401(k) options, a robust sick time policy, and 5 floating holidays per year. Benefits also include a minimum of 10 days of vacation time that accrues from your first day.

In this position, you will work closely with retailers on eCommerce websites using the AVB Marketing Enterprise platform and influence teams including web design, eCommerce merchandising, web development, digital marketing, and support. As Platform Success Manager, you will interact daily with member retailers to resolve issues and manage satisfaction on the platform, using this feedback internally to drive development priorities.

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• Engage with member retailers to champion product offering, providing end‑user solutions based on product knowledge.
• Assist in determining roadmap priorities with the product team based on member feedback and understanding of end‑user needs.
• Triage member issues and work with internal teams through resolution.
• Analyze data to identify opportunities in the product platform.
• Organize feature enhancement and support tasks for internal and member‑facing reporting purposes.

This position will work remotely from a home address and is subject to AVB’s Remote Work policies and procedures. From time to time, the position may require travel to attend the AVB Annual All‑Employee Meeting as well as other travel obligations such as meetings with members, conventions, shows, and events where you represent AVB. Requests for accommodations for required travel should be addressed with Human Resources.

• Self‑motivated, hard‑working, well organized, thick‑skinned, and resilient to ever‑changing timelines, requests, and deliverables.
• Excellent oral and written presentation and communication abilities, internal and external.
• Strong customer service skills.
• Ability to differentiate between “done” and “done right” for our member base.
• Desire to adopt and learn new tools and technologies.
• Demonstrates ability to set priorities and work with little supervision.
• Quick and confident decision‑making skills with good judgment.

• Bachelor’s degree, preferably in Marketing or Business Administration.
• 3 years’ experience in merchandising and/or marketing within the home appliance, furniture, or mattress industry.
• Experience in a customer‑facing role and working with cross‑functional teams.
• Basic proficiency in HTML and CSS with the ability to read existing code and make simple edits.

Prolonged period of sitting at a desk and working on a computer.

AVB is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Mid‑Senior level

Full‑time

Customer Service and Marketing

Advertising Services