Institutional Client Management Consultant

Institutional Client Management Consultant

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Responsibilities

• Deliver exceptional service as part of a team and become a trusted partner to a dedicated Financial Advisor(s) in managing his/her book of business and building client relationships
• Aid in the retention of existing client relationships by working with internal business partners to address all client questions, requests, and day to day service needs; inclusive but not limited to assistance with plan provisions, investments, transactions, and deliverables
• Assist with new or existing client conversion/transition process by coordinating the efforts of internal (research, operations, marketing, and participant education) and external business partners. In conjunction with Financial Advisor, communicate recommendations and the timeline to all stakeholders
• Assist in the creation of sales presentations such as pitch books and RFP responses for prospective new clients and existing clients
• Develop, compile, and ensure accuracy of quarterly and ad-hoc/client specific reports, spreadsheets, and presentations with minimum supervision, while also overseeing the critical maintenance of client files and records
• Build and strengthen relationships with external business partners such as custodians, recordkeepers, third party administrators, and investment managers to facilitate efficient and accurate execution of any objectives for our shared clients

Who Are We Looking For?

CAPTRUST is seeking a Institutional Client Management Consultant who will work with one to several financial advisors to service and retain institutional client relationships. These relationships may consist of corporate retirement plan investment committees, human resource or employee benefit contacts, and external vendor partners. The candidate must maintain the highest professional and ethical standards, be well‑organized, service‑oriented, and capable of performing under tight deadlines.

Minimum Qualifications

• A minimum of 6+ years experience working in client services for an organization that provides retirement plan services for 401(k), 403(b), Non‑Qualified or Defined Benefit plans
• Understanding of retirement plans from an operational, record‑keeping, and investment perspective
• Proficiency in navigating CRM systems and MS Office Suite

Desired Qualifications / Skills

• Working knowledge of ERISA guidelines and regulations
• Understanding of the various levels of investments including the fund managers and associated expenses; furthermore, how they fit into a plan's fund line‑up and impact the plan participants
• Experience working with financial advisors

What Can You Expect From Your Career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Benefits

• Company discretionary bonus
• Health, dental, and vision coverage, employer 401(k) plan and company, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
• Company‑paid benefits such as life insurance, short‑term disability, and long‑term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)

Where Will You Be Working?

We have openings in the following CAPTRUST office locations:

• 400 North Tampa St #1800 | Tampa, FL 33602
• 4208 Six Forks Rd #1700 | Raleigh, NC 27609

Due to the nature of the role, this is not a remote or work from home position, however there is flexibility.

How We Build a World Class Organization One Brick at a Time

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

Characteristics of a Successful Candidate

• Ability to build successful,…