Informatics Success Specialist

Overview

Employer Industry: Genomics and Biotechnology

Why consider this job opportunity:

• Salary up to $121,300
• Opportunity for career advancement and growth within the organization
• Remote work flexibility with periodic travel
• Comprehensive benefits package including health, dental, vision, retirement, and paid time off
• Engaging work environment that promotes inclusion and values diverse perspectives
• Opportunity to impact health equity through innovative genomic technology

• Serve as the primary point of contact post-sale for enterprise software clients, building and maintaining strong relationships with key stakeholders
• Drive revenue through continued renewal of software licensure, usage, and further software adoption
• Proactively monitor account health and metrics, identifying risks and opportunities for growth leading up to renewal
• Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap
• Develop and manage an active sales pipeline for renewal opportunities and usage growth

• Typically requires 2+ years of relevant experience in software sales, customer success, and/or project management
• Scientific background, specifically in molecular biology, is highly desired
• Demonstrated written and verbal communication and training skills
• Outstanding problem-solving and interpersonal skills
• Ability to successfully work collaboratively in a highly matrixed sales organization

• 2+ years of related experience with a degree in Bioinformatics, Clinical Data Analysis, Molecular Biology, Genetics, or Biochemistry; advanced degrees (Masters, MBA, or PhD) are a plus

#Genomics #Biotechnology #Remote Work #Career Growth #Customer Success

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