Account Manager - East & Latam Miami, Florida

As an Account Manager for the East & LATAM region, you’ll oversee a portfolio of Blacklane’s most strategic enterprise clients across Eastern North America and Latin America. You’ll be responsible for maximizing retention and growth, building strong partnerships, and ensuring clients receive world‑class service tailored to their local and global needs.

This role blends autonomy and collaboration, offering the chance to make a direct impact in a diverse and fast‑growing region.

• Act as the main point of contact for enterprise clients across the East Coast and LATAM.
• Develop and execute strategic account plans to drive retention, growth, and client satisfaction.
• Identify upsell and cross‑sell opportunities, including Electric Class and sustainable mobility solutions.
• Build and nurture long‑term relationships with key decision‑makers and stakeholders.
• Collaborate cross‑functionally with Sales, Product, Operations, and Customer Experience to ensure seamless service delivery.
• Monitor account performance, analyze trends, and provide data‑driven insights to inform strategic decisions.
• Represent Blacklane at industry events and client meetings, strengthening our visibility and partnerships.

• 3–5 years of experience in B2B account management or enterprise client relations, ideally in travel, mobility, or hospitality.
• Proven ability to retain and grow strategic accounts through consultative partnership.
• Excellent relationship management, negotiation, and communication skills.
• Strong analytical mindset and ability to translate data into actionable insights.
• Results‑oriented, proactive, and comfortable balancing client service with revenue goals.
• Fluent in English;
  Spanish or Portuguese proficiency strongly preferred.
• Experience with Salesforce or similar CRM tools preferred.

💰
Compensation: $85,000 – $140,000 annually with uncapped commission and VSOP (Virtual Stock Options). Final compensation will be determined based on skills and experience.

✨
Why join Blacklane? 💙 100% employer‑paid health & life insurance for you and your family
💸 401(k) match (1:1 up to 5%)
🌴 Up to 30 vacation days, plus milestone bonus days
🌍 Work from anywhere for up to 6 weeks a year
🎓 Continuous learning & certified coaching
🚀 VSOP – share in Blacklane’s success

About Blacklane:
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur‑driven rides by prioritizing reliability, innovation, and first‑class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Blacklane has grown from a two‑person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives such as Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
• People of Color Resource Group – To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them.

• Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth.
• Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
• Learning & Development at…