Account Consultant IV - National Accounts; Remote

Account Consultant IV - National Accounts (Remote)

Care First Blue Cross Blue Shield is seeking an experienced Account Consultant to renew and grow complex and jumbo accounts within the MD, DC, and Northern VA area. The position is remote but requires travel to client meetings and staff meetings within the region.

• Ensure annual renewal of assigned accounts and aggressively pursue growth within groups by developing and implementing benefit and financial strategies.
• Manage and develop a set of accounts to increase profitability through cross‑selling products and programs, including new corporate programs.
• Build strong, long‑term relationships with customers and benefits consultants.
• Take accountability for customer satisfaction and lead the customer‑facing team and SMEs on projects, educational sessions, and other corporate initiatives, ensuring all deadlines are met.
• Resolve client complaints quickly and effectively by utilizing internal support teams.
• Receive regular customer feedback and recommend strategies to increase engagement and satisfaction.

Position does not have direct reports but will assist in guiding and mentoring less experienced staff and may lead a matrixed team of resources.

• Education: Bachelor’s Degree in Business, Finance, or related field (or equivalent experience).
• Experience: 10 years in sales/healthcare, preferably in a similar role.
• Preferred: Customer management or consulting experience; prior experience with Blue Cross Blue Shield or similar plan.
• Other: Current health and life license for Maryland, DC, and Virginia upon hire.

• Knowledge of CRM and other client‑management tools.
• Strong customer service orientation.
• Analytical problem‑solving skills.
• Excellent verbal and written communication.
• Ability to contribute to membership retention and growth as part of a customer‑centric, performance‑based culture.
• Ability to develop cross‑selling strategies for specialty product portfolio adoption and member engagement.
• Consultative skills to engage groups, consultants, and brokers to deliver on the company’s whole‑health value proposition.
• Collaboration with internal resources to deliver a differentiated client experience.

Travel: 30‑40% estimate.
Salary Range: $96,000 – $156,000.

Care First Blue Cross Blue Shield is an Equal Opportunity (EEO) employer. The company provides equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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