Customer Success Manager

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is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates,  empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.

As consumers increasingly rely on recommendations from people and communities they trust,  helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on  to power more than 225,000 partnerships that deliver measurable business results.

As a Customer Success Manager, you will be a product expert utilizing our software suite to build stronger and more successful marketing campaigns. You will portray good business sense, a solid understanding of the digital ecosystem, and critical thinking skills to shine and grow every day at Impact.

• Deliver world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check‑ins, and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

• 3+ years of experience in affiliate marketing.
• Bachelor’s Degree or equivalent experience (Business, Marketing, or related field is a plus).
• Consistent track record of providing stellar support to customers.
• Embraces teamwork and cross‑team collaboration.
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a plus).
• A healthy dose of initiative and the ability to remain flexible.
• Detail‑oriented and able to efficiently prioritize tasks.
• Be a critical thinker and an inventive problem‑solver.
• Professional communication skills.
• Enthusiastic teammate.
• Great conflict resolution skills.
• Excellent time management skills.

$80,000 – $95,000 per year, plus Variable Commission Plan ($20,000 – $23,750) and stock (RSU) award.

• Medical, Dental, and Vision insurance
• Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working:
  Responsible PTO policy allows you to take time off when needed.
• Health and Wellness: up to 12 fully covered therapy/coaching sessions per year and a monthly gym reimbursement policy.
• A stake in our growth:
  Restricted Stock Units (RSUs) with a 3‑year vesting schedule.
• Investing in your growth: free Coursera subscription and PXA courses.
• Parental support: generous parental leave policy (26 weeks fully paid for primary caregiver, 13 weeks for secondary).
• Technology financial support: stipend for home office setup and monthly internet allowance.

is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non‑merit factors.