Engagement Director, EMEA

Who We Are

Tetra Science is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next‑gen lab data management solutions, scientific use cases, and AI‑enabled outcomes.

In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co‑founder and CEO. This letter is designed to assist you in better understanding whether Tetra Science’s values and ethos are the right fit for you. It is impossible to overstate the importance of this document; you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building.

If you join us, you will be expected to embody its contents daily.

Engagement Director for key accounts in EMEA. The role simultaneously drives renewal activity, implementation delivery, and value realization, while collaborating with Account Executives and Pre‑sales TAMs to identify and secure expansion opportunities.

• Execute a comprehensive delivery motion to drive faster time‑to‑value with high customer satisfaction and meet annual renewal targets.
• Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success.
• Leverage and coordinate cross‑functional teams (Legal, Engineering, Marketing, Product) to efficiently coordinate complex implementations and product deployments.
• Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and when no active delivery motion is in place.
• Gain a deep and broad understanding of Tetra Science’s Product, enabling evangelization and explanation to customer teams in a body‑person‑familiar language.
• Work closely with product teams to bring customer enhancement requests to fruition and preserve customer awareness of relevant Product roadmap details.
• Stay up‑to‑date on industry trends and emerging technologies, positioning Tetra Science as a thought leader in the market.
• Collaborate with Account Executives to create and execute account‑specific plans to meet expansion goals and support the renewal strategy.
• Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts.
• Manage renewal forecasts and account health, providing regular updates to leadership on progress toward targets of your accounts.
• Lead by example and inspire delivery teams to produce their best work.
• Employ analytical and EQ skills to generate insights from customers' data strategies and actions.

• 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following:
  Discovery/Early‑Stage Development, Late‑Stage Development/CMC, Manufacturing/QC.
• 3+ years in management consulting.
• Experience working in startup environments.
• Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone).
• Delivered complex enterprise deals – $hundreds of thousands to millions in ARR per deal.
• Expanded customer land deals – $hundreds of thousands to millions in ACV.
• Demonstrated strong program leadership skills while navigating difficult periods with delivery teams.
• Delivered solutions within GxP‑compliant areas.
• Coached and mentored Engagement, Project, Program or Customer Success Managers who achieved great results due to your assistance.
• Operated effectively in a fast‑paced, team environment.

• Competitive salary and equity in a fast‑growing company.
• Supportive, team‑oriented culture of continuous improvement.
• Generous paid time off (PTO).
• Flexible working arrangements – Remote work.

We are not currently providing visa sponsorship for this position.

Mid‑Senior level

Full‑time

Project Management – IT Services and IT Consulting