Customer Success Manager

Overview

Level Data invites you to join our team as a Customer Success Manager, State Implementations. We are on a mission to empower states with trustworthy data, enabling educational leaders to focus on learners.

Role Overview: As a Customer Success Manager of State Implementations, you ll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers.

About Us
:
At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We re committed to quality, trust, and collaboration, and we re looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

• GRR and NRR Impact:
  You re adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
• Results in State DOE or Large-Scale Environment:
  You ve demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
• SaaS Customer Relationships:
  You re experienced in ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues, helping build resources and awareness with end users and maintain and increase customer sentiment and retention.

• Bachelor s degree in a relevant field (Education, Data Science, Business, etc.)
• Proven track record of achieving GRR and NRR targets
• Experience working with state-level education systems or large-scale data environments
• Familiarity with SaaS implementation and maintenance processes

• Meaningful Impact:
  Your work directly influences education outcomes.
• Collaborative Culture:
  We value teamwork, transparency, and shared success.
• Professional Growth:
  Opportunities to learn, lead, and make a difference.
• Flexible Work Environment:
  Embrace remote work, with occasional travel.

All positions are subject to background evaluations and a pre-employment drug screening.

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Other
• Industries:
  Education

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