Client Success Manager

Client Success Manager

We’re looking for a female Client Success Manager to join our team. You will be the primary point of contact for our creators, ensuring they feel supported, guided, and motivated. From onboarding to long-term growth, you’ll play a key role in building and maintaining strong relationships with them.

This role reports directly to the CEO and the Operations Manager.

• Lead onboarding for new creators, ensuring smooth setup and integration into our systems.
• Build and maintain strong client relationships through regular check‑ins and communication.
• Act as a liaison between creators and internal teams (creative, management, strategy, etc.).
• Host weekly/bi‑weekly meetings with creators to discuss performance, content direction, and updates.
• Identify challenges or concerns early and provide proactive solutions.
• Track creator satisfaction and performance metrics, escalating issues when needed.
• Support the Operations Manager in refining client management systems, processes, and project management.

• Previous experience in account management, client success, or talent management (experience in the digital content industry is a plus).
  Strong communication and interpersonal skills.
• Organized and detail-oriented with the ability to manage multiple clients at once.
• Comfortable hosting virtual meetings and presenting performance feedback.
• Proactive problem solver who thrives in a fast-paced, startup‑style environment.
• Ability to work discreetly and professionally.

• Competitive pay: $2500 – $3500 per month
• Flexible, remote‑friendly work environment
• Opportunity to work with a dynamic, ambitious team in a growing industry
• A role where you directly impact the success of creators

Remote

30,000 - 70,000 a year

Remote job