Product Manager, Admin

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

As a Product Manager on the Navigator team, you will own the critical first impression for our most important users: the Contract Managers and Administrators. Your mission is to shape an intuitive and guided experience that allows them to quickly set up their organization, configure all necessary settings, and successfully roll out our product to their teams. This role is fundamental, as the entire success and adoption of our product suite depends on how quickly and easy it is for this key user to get started and oversee their agreements.

You’ll work closely with a diverse range of stakeholders—including various product teams, business partners, and other cross‑functional teams—to deliver impactful customer experience.

This position is an individual contributor role reporting to Director of Product Management.

• Own the vision and execution for an Admin Control Center, which will be the primary space for the Contract Manager/Admin to view and manage all their data configuration, monitor operational status, insights and notifications
• Design a guided setup process within the Control Center, leading the Admin step‑by‑step through critical configuration tasks to ensure successful setup
• Understand the specific needs of Contract Managers/Admins by engaging directly with customers through research and data analysis. Serve as their internal advocate to champion their experience
• Collaborate with stakeholders across product, design, research, data science, and engineering to deliver the best possible experience to our customers that is aligned with our product strategy

Hybrid
:
Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

• Bachelor’s degree (or equivalent practical experience) in a relevant field such as Computer Science, Engineering, Business, Design, or a related technical discipline
• 2+ years of product management experience
• Demonstrated ability to break down complex problems into smaller, manageable components, using data or logic to support conclusions

• Excellent written and verbal communication skills, with the ability to clearly articulate ideas and work effectively with technical and non‑technical partners (Engineers, Designers)
• A strong passion for understanding and representing the needs of a specific, power‑user persona
• Foundational understanding of how software products are built
• Demonstrated interest or experience in contract management, or complex organizational software systems
• Experience designing or supporting features related to account setup, user roles, system settings, or organizational control panels in a B2B SaaS product
• Experience defining and tracking key product metrics (e.g., activation rate, configuration completion rate, time‑to‑value) and using this data to inform product decisions

Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience.

Based on applicable…