Operations Manager

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as  - 1st consumer background checking system of its kind, and Clarity

IQ a high‑tech/high‑touch investigative case management system.

We're on a mission to help the world make clear and informed hiring decisions.

In order to achieve our team, exhibit the behaviors and core values aligned with this mission KENTECH Core Values:

• Customer Focused
  :
  We are customer‑focused and results‑driven.
• Growth Minded
  :
  We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders
  :
  We are passionate investigators for discovery and truth.
• Community and Employee Partnerships
  :
  We believe there is no greater power for transformation than delivering on what communities and employees care about.

As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

The Operations Manager for Background Investigations provides daily operational leadership and tactical support to the investigations team. This role ensures case loads are balanced, deadlines are met, investigators receive troubleshooting support on complex cases, and new hires are trained effectively. The goal is to reduce bottlenecks, maintain quality and compliance, and strengthen the team’s overall capacity during rapid growth.

• Assign and balance caseloads across investigators and contractors
• Monitor workload progress and identify bottlenecks before deadlines are impacted
• Act as the escalation point for complex investigative issues
• Troubleshoot specialized report requirements such as multi‑jurisdictional checks and credit ratios
• Review investigator reports for accuracy and compliance before delivery to clients
• Partner with account managers to resolve client questions or corrections
• Onboard and train new investigators and maintain SOPs and training resources
• Conduct quality reviews and provide constructive coaching and feedback
• Recommend and implement improvements to workflows, capacity planning, and documentation
• Support platform enhancement requests and scaling efforts

• 5–10 years of direct background investigations experience
• Hands‑on investigative experience (not only management oversight)
• Experience coordinating or managing multiple investigators and caseloads
• Working knowledge of FCRA and employment screening compliance
• Experience training or mentoring investigators
• Strong technical problem‑solving skills and ability to work independently
• Able to start within 2–3 weeks

• Law enforcement background investigation experience
• Experience in multiple investigation types (criminal, employment, education, references, credit, driving records, etc.)
• Experience in the background screening industry (First Advantage, Sterling, Hire Right, Hire Image, Accurate, etc.)
• Chicago‑based or willing to travel quarterly
• Spanish bilingual

• Base salary range: $75,000 – $95,000
  , dependent on experience
• Remote work environment, Some onsite required
• Opportunity to support and influence scaling operations during high growth
• Collaboration with senior leadership and exposure to critical client programs
• Professional growth through training, leadership development, and cross‑department initiatives

Flexible work from home options available.