Sr. Product Manager, Provisioning

Sr. Product Manager, Docusign Provisioning

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

• Lead the strategy and roadmap for delivering Docusign Provisioning initiatives, serving as the connective tissue between platform strategy and customer experience
• Profile high‑value, innovative business use cases while navigating the complexity of highly technical, distributed systems (e.g., microservices architecture)
• Drive the vision and requirements for complex, multi‑system platform changes, translating these into clear, developer‑ready functional specifications and a delightful customer experience
• Champion launch efficiency for new features and pricing packages, proactively identifying and clearing technical debt and communication blockers
• Define and operationalize success metrics (KPIs) for platform performance and customer‑facing provisioning features with Data Science, using telemetry to guide continuous testing and experimentation
• Develop a deep understanding of key customer personas, struggles, and Jobs to be Done by leveraging primary and secondary research across the customer lifecycle
• Facilitate requirements definition across teams to create detailed epics, user stories, and acceptance criteria, while rigorously identifying dependencies and relative priority with other product managers
• Ensure seamless collaboration with Program Management, Design, and Engineering to guarantee products ship on time and to quality standards
• Drive successful go‑to‑market and adoption by collaborating cross‑functionally with Marketing, Pricing, Sales, Support, Legal, Security, and other internal partners

• Bachelor’s Degree in a technology‑related area of study (e.g., CS, EE, IT, Systems, MIS)
• 6+ years of directly relevant experience in product management for SaaS products and services with a Master’s degree; OR 8+ years with a Bachelor’s degree
• Experience with distributed systems and microservices architecture that enables product at high enterprise scale
• Experience building and gaining consensus on comprehensive business cases for new product capabilities and innovations
• Experience delivering products using iterative or Agile methodologies

• Master’s degree in Computer Science, or a closely related advanced degree (M.S., M.Eng, M.IT.), or MBA
• Passion for continuous learning and the ability to operate in a dynamic, fast‑paced environment where priorities can shift
• Self‑directed, ability to manage a complex workload with autonomy, and a consistent track record of seeing projects through to launch, adoption, and ongoing health
• Exceptional executive presence and dynamic communication skills (verbal and written), with the agility to shift seamlessly between strategic vision and technical detail based on the audience
• Ability to anticipate downstream impact, connect seemingly disparate technical components, and prioritize investments based on total system benefit
• Ability to build lasting, cross‑functional partnerships with both internal (Engineering, UX, Sales, etc.) and external groups

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events

Hybrid:
Employees divide their time between in‑office and remote work. Minimum 2 days per week in-office is required.

Bellevue, WA

Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.