Senior Account Manager; Cars

As the Senior Account Manager, you will lead our commercial efforts for the Cars vertical. This will entail owning and managing a wide range of enterprise-level partnerships with ground transportation companies, third party providers and technology providers. You will work collaboratively with these suppliers to ensure Hopper can offer its end customers the best prices, products and experience available in the market.

You will identify opportunities to maximize car rental sales in Hopper’s consumer and B2B marketplace, analyzing and sharing data insights, trends and growth opportunities with supplier partners. You’ll create and implement programs and enhancements that benefit our end customers. You will maintain close communication with suppliers, demonstrate the value of the Hopper marketplace and ensure support issues are resolved.

• Commercial Strategy - Partner with the Travel BU leadership to define the growth strategy; identity initiatives to grow the business and develop executional plans

• Strategic Account Management – Serve as the primary point of contact with ground transportation providers, leading initiatives that optimize revenue and ensure customer satisfaction; conduct Quarterly Business Reviews with senior point of contacts, sharing market insights, competitive benchmarking and Hopper growth opportunities

• Business Development – Source, pursue and close deals and/or partnerships with new accounts on a Global level and depending on our demand needs

• Cross-Functional Collaboration – Collaborate cross-functionally with the rest of the Travel leadership team, and with teams such as Revenue Ops and Product, to deliver partner performance and partner satisfaction in the long-run

• Commercial Operation – Secure competitive content, rates and availability from ground transportation partners. Manage the implementation of rate codes, rate types and other content qualifiers with suppliers

• Commercial Growth – Identify opportunities for growth:
  Collaborate with ground transportation providers to target and achieve strategies that improve supplier performance, such as better pricing, increased revenue per booking, customer satisfaction, geographic expansion opportunities, marketing opportunities, etc.

• Track Record – 7+ years of proven success in Account Management, Business Development or Operations

• Business Development & Commercial Growth – Experience closing deals in a complex sales cycle involving multiple relationship touchpoints

• Account Management – Managing external and internal relationships across different functions (e.g. product, commercial, and operations) and with senior point of contacts

• Performance Analysis – Leverage data and analytics to identify opportunities for business growth and build supporting business cases

• Communication Skills – Excellent written and verbal communication skills. Ability to present strategic recommendations and insights to executive level audiences with a focus on business impact and high level decision making

• Approach – Bias for action, a creative and data-oriented approach to problem-solving

• Domain Experience – Experience at an Online Travel Agency (OTA), Travel Management Company (TMC), Ground Transportation (car rental) Company, or Travel Technology

• Negotiation – Driving influence across all organisational levels, including executive levels

• Program & Project Management – Structuring, prioritising and delivering high-quality work, with and through people, in a timely manner

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.

• Unlimited PTO.

• Carrot Cash travel stipend.

• Access to co-working space on demand through Flex Desk AND Work-from-home stipend.

• Please ask us about our very generous parental leave, much above industry standards!

• Entrepreneurial culture where pushing limits and taking risks is everyday business.

• Open communication with management and company leadership.

• Small, dynamic teams = massive impact.

• 100% employer paid Medical, Dental and Vision coverage for employees.

• Access to Disability & Life…