Order Operations Specialist

Title

Order Operations Specialist

Contract

7 month contract

10/20/25

Remote

Our client, a leader in the software industry, is looking for a mid-level Operations Support Specialist
—someone detail-oriented and comfortable with systems, who can review/process orders, coordinate with sales and billing, and handle quarter-end crunch. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

• Review opportunities at final stages before close to confirm quote accuracy, contract terms, and approvals.
• Validate orders against compliance requirements and ensure accuracy before submission.
• Monitor and process order queues to ensure timely publishing to Workday and other downstream systems.
• Perform quality checks on order entries and expedite any blockers to the appropriate team.
• Support quarter-end close by prioritizing high-impact orders, coordinating with cross-functional teams, and working extended hours as needed.

• Respond to Help Sales Ops tickets and support Sales with deal-related questions.
• Partner with Deal Desk on non-standard requests or approvals.
• Work cross-functionally with Billing and Finance teams to resolve order and invoice issues.
• Provide clear, consistent guidance to Sales on order policies and processes.
• Support ad-hoc projects within Deal Operations to improve processes and reduce manual work.

• Assist with testing system enhancements and UAT for Salesforce, Workday, and related order workflows.
• Support ad-hoc projects within Deal Operations to improve processes and reduce manual work.
• Provide feedback to improve tools and systems that impact order accuracy and efficiency.
• Help update and maintain order operations process documentation, FAQs, and playbooks.

• Track recurring order issues and elevate patterns for resolution.
• Support order-related escalations with Billing, Finance, and Legal teams.
• Provide feedback to improve tools and systems that impact order accuracy and efficiency.
• Serve as backup to team members to ensure continuity of support during peak times or absences.

• Mid-level support (equivalent to ~2–4 years of operations/order management)