Automotive Services Specialist

Overview

Automotive Services Specialist:
We are seeking an Automotive Services Specialist to expand and maintain our network of Approved Auto Repair facilities. This role will be responsible for developing and improving our strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program. This position is 75% on the road and 25% work from home.

• Perform onsite inspections and evaluations of Approved Auto Repair (AAR) facilities to ensure compliance with Club Standards and Criteria, contractual obligations, and expectations.
• Lead Owners, General Managers, Service Managers, and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of Members’ vehicles in compliance with American Automobile Association (AAA) Standards.
• Collect past due annual fees owed by AAR facilities.
• Investigate and resolve issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, authorization, etc.
• Plan, execute, sell, and close leads to complete the sales cycle at prospective facilities (applicant identification and processing); contract new facilities in accordance with company standards to grow and maintain our existing network of automotive repair locations.
• Network to develop, grow, and maintain industry relationships that will open the door to future leads and ensure retention of existing relationships.
• Provide expert automotive consultation to Club members, AAR facilities, and other Club departments.
• Monitor and identify facility program compliance and address any outstanding issues.
• Train Club employees and AAR facility staff on the importance of AAR referrals and proper use of club technology for referrals, tow-in notifications, proprietary club software, etc.
• Collaborate with facility management on marketing and co-branding of facilities.
• Assist with other duties and responsibilities as assigned or required.

• 10 years comprehensive, hands-on experience in the automobile repair industry.
• Account ownership experience with responsibility over initiating and completing the sales cycle preferred.
• Automotive Service Excellence (ASE) "Master Automobile Technician" Certification and C1 Automotive Service Consultant required.
• Familiarity with Mitchell1 and All Data estimating and repair software.
• Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office.
• Excellent communication skills, both written and oral.

• Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.

The starting pay range for this position is: $67,600.00 - $90,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).