RHS Services Assistant II

Position Summary

The Community Support Specialist (RHS Services Assistant II) in University Apartments performs general clerical duties in support of a Community Director and the community of a MSU Residence Hall including duties such as answering phones, triaging concerns, scheduling appointments in Outlook calendar, sorting and delivering mail, establishing and maintaining departmental files, and ordering supplies. Other duties include entering information in the MSU EBS system to process various reimbursements, key management including ordering key core changes for residents and oversight of master keys, assist with ordering key core changes, housing assignments support, processing administrative requests and reservation of space in 1855 Place Apartments, collaborating with other staff in the hall/neighborhood, attending Residence Education and Facilities partner meetings and helping with housing-related issues.

During the summer, this position will support the turnover of apartments by anticipating resident moves, openings, and connecting with facilities to engage in turnover efforts and escort contractors.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community.

If you have a permanent, on-going, and/or pervasive condition that may impede your ability to work on-site, please contact the Resource Center for Persons with Disabilities (RCPD) .edu/get-started.

Knowledge normally acquired through a high school education; one to three years of related and progressively more expansive work experience in typing, filing and reconciling accounts and using word processing, spreadsheet, database, desktop publishing and/or presentation software; or equivalent combination of education and experience.

Knowledge of MSU accounting and personnel forms, policies, and procedures; ability to work proficiently with Microsoft Word, Excel, Access, PowerPoint, RMS, Web Requisition ing, EBS, and Document Viewer; valid vehicle operator’s license; self-starter who demonstrates a work orientation towards Delivering Outstanding Spartan Experiences, problem solving, organization, taking initiative, leadership, working as part of team, and learning for continuous development; ability to multi-task with frequent interruptions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

STANDARD 8-5