Patient Appointment Centre Clerk

Band 2

Main area:
Administrative and Clerical

Grade:
Band 2

Contract:

Permanent (PAC)

Hours:

Full time – 37.5 hours per week (Monday to Friday 8:00–18:00)

Job
-DSS-92-25

Department name: LUH – 1 General Staffing (AFC posts)

Site:
Aintree Hospital

Town:
Aintree, Liverpool

Salary: £24,465 per annum

Salary period:
Yearly

Closing date: 11/03/2026 23:59

To provide a booking service for all Outpatient referrals, to be able to organise appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government targets.
Office based. 1 x Full‑time vacancy.

• Register Referrals
• Book appointments and cancel/re‑schedule appointments
• Make outbound telephone calls and handle inbound telephone calls
• Train to have an awareness of medical terminology to enable appointment booking

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital and Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single‑site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

• Overseas candidates should determine the likelihood of obtaining sponsorship by assessing themselves against the criteria on the  website.

• Experience of dealing with customers
• Work on own initiative once trained
• Book and re‑arrange Outpatient appointments
• Meet daily deadlines

Some further details are provided in the following sections.

• Self‑Motivated
• Diplomatic
• Calm and positive
• Flexible approach to working hours

• Communicate effectively
• Work on own initiative
• Organised with logical approach to work
• Plan and prioritise own workload
• Able to meet deadlines

• NVQ Level 2 / ECDL or equivalent

• Experience of dealing with customers for example, in a Call Centre environment
• Experience of working in a health related environment – medical terminology

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Note:

Under current Home Office Immigration Rules we are currently unable to offer right‑to‑work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

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