Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Overview

Business Unit: 5038 - Eurovia Specialist Treatments (EST)

We’re looking for a Permit & Communications Administrator to support our operational delivery teams by managing permit documentation, coordinating resident communications, and helping ensure the smooth delivery of planned works. If you enjoy variety, keeping systems tidy, and being the central point that connects teams, clients, and the public — this role is for you.

• As our Permit & Communications Administrator, you will play a vital role in ensuring accurate information flows between operational teams and local communities. You’ll manage essential documentation, support communications for planned works, and respond to public enquiries with professionalism and clarity.
• Your work will directly support roadworks scheduling, resident access arrangements, permit processes and customer satisfaction.
• Prepare, print, and distribute resident letters, notices and communications packs.
• Keep all permit records, correspondence, and approvals up to date (digital and hard copy).
• Ensure documentation is accurate, professional, and issued within required time frames.
• Run daily, weekly, and monthly statistics for operational works.
• Maintain spreadsheets, trackers, databases and internal systems.
• Ensure reporting is accurate, consistent, and easy for the team to use.
• Handle phone and email enquiries regarding roadworks, closures, access and permits.
• Provide clear, friendly and accurate information to residents and the public.
• Work with internal teams to resolve issues and close out queries promptly.
• Assist with communication planning for upcoming works, including preparing notifications.
• Work closely with operational teams to align permits, schedules and resident communications.
• Update trackers, schedule tasks, and monitor deadlines.
• Support general admin duties including filing, scanning, minute-taking and system updates.
• Contribute ideas to improve processes and support department efficiency.

• Strong administrative and organisational abilities.
• Excellent written and verbal communication skills.
• Confident using Microsoft Office (Excel, Word, Outlook) and able to learn new systems quickly.
• High attention to detail with accurate data entry skills.
• Ability to manage multiple tasks and meet deadlines.

Contract Type:
Permanent

Hours:
Part Time - 22.5 - Monday to Friday

Fairness, Inclusion and Respect (FIR) at Eurovia is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly. Eurovia recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

Please rotate your device to Landscape (horizontal) mode in order to use this application.