Sr Coordinator, Mail Operations

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

Car Max, the way your career should be!

The Mail Operations Senior Specialist will be responsible for providing analytical support to the small parcel function. The role will manage the process of gathering data from various sources to provide visibility into performance & spend opportunities. The Mail Operations Specialist will assist the manager with the annual budget process & monthly KPI’s for vendor service level compliances.

This position requires in-depth communication of complex information, both verbal and written to management, vendors, and certain internal organizational stakeholders. The Mail Operations Specialist should have the ability to demonstrate active listening skills, as well as effective speaking and writing skills. It requires the associate to make good decisions, while utilizing all available resources. It is imperative that the Mail Operations Specialist build and maintain strong relationships with peers as well as maintain an open mind to demonstrate an understanding of Mail Operations goals as well as the Company vision.

• Coordinate, monitor, and evaluate data from 3rd party vendors to assess compliance and scorecard rating.
• Partner with management in establishing, monitoring, and maintaining KPI’s for the departmental benchmarks.
• Carry out proper handling of inbound and outbound USPS, inter-company, and courier packages for mail processing and other mail operations projects as assigned. Ensure safe, timely and accurate mail practices to maintain time and cost effectiveness.
• Serve as a liaison between Mail Operations and all Car Max extension buildings. This includes communications and mail deliveries to and from locations.
• Monitor, evaluate and report all Mail Operations related expenditures to ensure favorable budget expectations.
• Other duties as assigned.

To be successful for this role, we are looking for someone that can consistently deliver at a high level on the responsibilities listed above. A few of the competencies that will position you for success are:

• Ability to partner across functions for opportunities & resolutions
• Ability to communicate internally & externally to support mail operations and customer needs
• Ability to build and maintain strong relationships
• Ability to demonstrate strong team behaviors in line with Car Max values, including integrity, respect, inclusion, fairness, and fun
• Ability to resolve customer service issues in a positive and professional manner
• Ability to accurately (attention to detail) complete tasks in a timely manner while balancing time, multi-tasking and interruptions
• Ability to develop and execute a plan while using available resources
• Minimum 1-3 years of related experience; mail operations or logistics experience preferred.
• 1-3 years’ experience with Word & Excel

• Mail operations experience (preferred)
• Valid driver's license & a clean driving record
• Experience with Microsoft Office
• Basic communications, computer, and math skills

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 50 pounds

This role will be based out of the Car Max Home Office in Richmond, VA. Associates based in Richmond work onsite 5 days per week.

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

Car Max disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic…