Summer Intern - Child Support - Southern Region - Case Management - Taunton

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Job Description - Summer Intern - Child Support - Southern Region - Case Management - Taunton location (260001R7)

Description

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

Bureau/Division Overview

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.

The DOR/CSS core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Position Summary

The intern will be providing customer service support and general administrative support, primarily to the case management and Regional Support Team (RST) teams.

Core Responsibilities

Customer Service Support

• Assisting members of the general public with basic case inquiries via phone, email, or in-person
• Directing customers to appropriate resources and staff members
• Providing information about case status and next steps in the child support process

Administrative Support

• Performing routine administrative tasks including copying, mailing, and assembling document packets
• Organizing and maintaining case files and documentation
• Working directly with the Case Management Team on day-to-day office operations
• Assisting with case file preparation and organization

Regional Support Team (RST) Assistance

• Providing administrative support to the Regional Support Team
• Assisting with special projects as assigned

Project Exposure and Learning Opportunities

• Learn about child support enforcement procedures and legal frameworks
• Gain exposure to multi-team coordination in a government agency setting
• Attend team meetings and training sessions to understand agency operations
• Work on special projects that may include statistical tracking, customer service enhancements, and field office operations

Preferred Qualifications

• Familiarity with remote work technology
• Customer Service experience
• Ability to handle confidential information

Note

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don t meet 100% of the job requirements.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

United States-Massachusetts-Taunton-540 Myles Standish Blvd

Community and Social Services

Department of Revenue

Full-time

Day

Mar 11, 2026, 5:10:28 PM

1

17.00 - 35.00 Hourly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator :
Gabriella Knight -

Bargaining Unit :
Non

Confidential :
No

Potentially Eligible for a Hybrid Work Schedule :
Yes