Customer Service Rep

job eligibility

important note: only candidates who have a permanent clerical associate civil service title or reachable on clerical associate exam list #3120, are encouraged to apply. Please include your employee identification number (ein) when applying and indicate in your cover letter if you have a permanent clerical associate civil service title or are on exam list #3120.

nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. Dof’s customer operations division has oversight of the department of finance business centers, city register’s office, and the land records, adjudication, and collections divisions. Customer operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by dof.

The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses. The land records division and its office of the city register record and maintain all official documents related to real estate, including deeds, mortgages, and leases.

The division has offices in every borough except for staten island, where the office of the county clerk provides these functions. Land records records approximately 550,000 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The division maintains and updates new york city property ownership records and provides review and research services for those records.

The land records division also administers the property tax lien sale for property tax enforcement, interacting with the nyc law department, the mayor’s office of management and budget, and the lien trust program.

clerical associate – 10251

• assisting customers in the public area with the preparation of the required cover pages for document submissions.
• intake, scan and return documents presented to the city register offices for recording by mail or in person.
• process certified document requests.
• pulling microfilm/microfiche and land records books upon request.
• refiling and keeping land records books in the library area in order.
• cashiering and opening mail.
• researching property ownership.
• working on special projects in the division as needed.

• in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the united states and to complete the required employment eligibility verification document form upon hire.
• this position may be eligible for remote work up to 2 days per week, pursuant to the remote work pilot program agreed between the city and the collective bargaining unit representing employees serving in the civil service title.

• a four‑year high‑school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

• proficient computer and technical skills including but not limited to word, excel, and outlook.
• keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.
• show a high‑level of responsibility around quality, detail, and accuracy.
• excellent written and interpersonal skills.
• ability to work productively under pressure to meet productivity goals.

• this position is also open to qualified persons with a disability who are eligible for the 55‑a program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a program.
• as a prospective employee of the city of new york, you may be eligible for federal loan forgiveness…