Warranty Analyst

Schedule

• Schedule: 7:30 am - 4:00 pm, however, must be flexible to accommodate international calls/customers. Overtime might be required at times.
• Duration: 6 months, extension and/or conversion possible based on performance and business needs.
• Work Site:
  Oshkosh, WI
• WFH
  - Working from home is sometimes possible, however set weekdays, or a set number of days WFH, is not possible. At times, they will need to be in the office 5 days per week, while other weeks they can work from home 2 days. It will vary on team workload, scheduled responsibilities, and business activities.
• Pay range-- $25–$28.00/hr.

The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers’ expectations with continuous improvements to reduce labor and material costs.

• Document and maintain all warranty repairs by means of a database filing system.
• Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
• Contact customers to schedule a Service Technician to perform warranty repairs on the road.
• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
• Maintain a strong background of new products developed by [business].
• Exhibit good computer skills using One-Warranty and Microsoft Office systems.
• Maintain a strong background of new products developed by [business].
• Initiate work order numbers for incoming warranty.
• Create no-charge sales orders, track parts, and provide tracking using ERP system.

• Associate's degree and three (3) years of related experience
• Strong data entry skills
• Excellent customer service skills
• Ability to multi-task and prioritize
• A proactive self-started with strong attention to detail

• Bachelor’s degree in a related field and two (2) or more years of relevant experience
• Strong verbal presentation and written communication skills
• Excellent time management and organizational skills
• Microsoft Office proficiency
• Services and warranty experience

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

At Lance Soft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

Lance Soft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias.

We provide Global Workforce Solutions with a human touch.