Lead e-Billing Specialist Job Cleveland Ohio USA,Administrative/Clerical

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's North Coast 99 Top Workplaces rankings.

We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offer s a full array of benefits which can be viewed at

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, :

Legal Billing Specialist – Cleveland

Benesch is proud to announce the opening for a Legal Billing Specialist in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary

Do you have 5 or more years of e-Billing experience in a law firm? Are you looking for a position that will allow you to utilize your experience to help a team grow and provide mentorship and direction to others? Then you may be interested in our Lead e-Billing Specialist opportunity. This role is perfect for a natural problem solver with a background in legal e-billing who is detail-oriented and desires a strong sense of accomplishment at the end of the day.

Join Benesch and play a pivotal role in shaping the financial success of our organization.

Essential Functions

Provides daily direction and task prioritization for e-Billing team members.

Assigns work based on urgency, deadlines, and department workload.

Oversees invoice submissions across multiple e-Billing platforms (Bill Blast, Legal Tracker, Ty Metrix
360, Counsel Link, Brightflag, Collaborati, etc.).

Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client-specific restrictions, and vendor onboarding protocols.

Manages client billing exceptions, rejections, and appeals; serves as primary escalation point for client or internal billing issues.

Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals.

Trains and mentors e-Billing team members on platform functionality, compliance rules, and firm standards.

Maintains and enforces standardized e-Billing workflows and documentation.

Develops and maintains internal SOPs and site-specific billing process documentation.

Coordinates with Client Value team to implement approved rates, AFAs, and billing structures.

Identifies workflow inefficiencies and partners with e-Billing Supervisor to implement continuous improvement initiatives.

Serves as subject matter expert on e-Billing platforms, including LEDES formats, manual file handling, and billing software configuration.

Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing.

Performs other duties as assigned.

Qualifications

The Lead e-Billing Specialist must have a minimum of five years of law firm e-Billing experience.

Experience with multiple e-Billing platforms, including Legal Tracker, Counsel Link, Ty Metrix
360, and similar systems. Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance. Aderant and Bill Blast experience strongly preferred. Prior leadership or team oversight experience required. Experience training others and developing or maintaining process documentation preferred. Effective communication and critical thinking skills. Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure. Proficiency in Excel, Word, and billing software platforms.

Flexibility to work overtime as needed.

Salary

The salary range for this position is $78K to $95K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work.

Full-time positions are eligible for a discretionary bonus and a…


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