Sales Support Coordinator

At Mukuru, our Sales team drives growth across markets — and behind every successful region is strong operational support.

We are looking for a highly organised and detail-oriented Sales Support Coordinator to ensure seamless stock control, card logistics and operational coordination across the Sales department.

This is a role for someone who thrives on structure, precision and process excellence. You will be the backbone of sales operations — ensuring that Mukuru cards, stock and systems are managed accurately and efficiently.

If you are operationally disciplined, proactive and comfortable managing multiple moving parts, this role offers you the opportunity to make a direct impact on sales performance.

To provide administrative, logistical and operational support to the Sales team by coordinating card stock control, distribution and general sales administration in line with business requirements.

• Monitor and manage stock levels within the Sales department

• Place orders for stock via procurement

• Ensure accurate receipt and recording of stock from suppliers

• Conduct monthly stock takes and reconcile physical stock against records

• Maintain accurate and up-to-date stock control spreadsheets

• Coordinate collection of cards from Idemia

• Record all received cards accurately on stock sheets

• Allocate and distribute cards to agents according to standards

• Reassign cards within agents where required

• Ensure all distributions align with compliance and operational guidelines

• Provide daily support to the Sales team

• Liaise with internal stakeholders such as Fraud, Agent Support and Operations

• Coordinate with external suppliers including Idemia, Kazang, Pargo and DSV

• Update Rocksoft to track and coordinate tasks

• Maintain organised filing and documentation processes

• Monitor own targets and performance metrics

• Attend monthly and bi-annual KPI meetings

• Complete all required compliance training

• Ensure processes align with financial regulations and company policies

• Grade 12 or equivalent (Essential)

• 1–2 years' experience in Sales Support or Sales Administration

• Strong understanding of stock control procedures

• Knowledge of financial regulations in the fintech environment

• Experience with administrative systems and reporting tools

• Proficiency in Rocksoft (advantageous)

• Strong computer literacy

• Strong organisational and administrative skills

• High attention to detail and accuracy

• Ability to manage multiple tasks and deadlines

• Strong problem-solving ability

• Effective written and verbal communication skills

• Collaborative team player

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements.

Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS