Lettings Officer

We are currently recruiting on behalf of a local housing association for an experienced Lettings Officer to support their busy housing team on a temporary basis.

This role offers a hybrid working arrangement, combining home-based administrative work with patch-based responsibilities, supporting the allocation and letting of social housing properties. This is a fantastic opportunity for someone with housing allocations or lettings experience who is confident managing the full lettings process from advertisement through to tenancy sign-up.

Key Responsibilities of a Lettings Officer:
Upload available properties onto the Choice Based Lettings (CBL) system and ensure properties are advertised accurately and on time.
Validate and review applicant shortlists, ensuring allocations follow policy and eligibility criteria.
Keep applicants informed throughout the lettings process and provide clear communication regarding offers and next steps.
Work closely with the property services team to support zero turnaround times between tenancies.
Arrange and conduct property viewings and manage the offer process end-to-end.
Contact successful applicants, explain the offer and next steps, and issue offer letters.
Carry out pre-tenancy interviews and suitability checks, verifying affordability, support needs, and household details.
Liaise with relevant support agencies where additional support requirements are identified.
Complete tenancy sign-ups and ensure all documentation is accurate and compliant.
Maintain clear case notes and system records, ensuring decisions are transparent and well documented.
Prepare reports for refusals where required and update housing management systems accordingly.

What We'd Love To See:

Previous experience working in housing lettings, allocations, or housing management within a social housing environment.
Experience working with Choice Based Lettings (CBL) systems.
Strong organisational skills and the ability to manage multiple cases simultaneously.
Confident communicating with applicants, internal teams, and external agencies.
Ability to maintain accurate records and work in line with housing policies and procedures.
Full UK driving licence and access to a vehicle.

What’s on Offer for this Lettings Officer role:
Competitive hourly rate
Hybrid working – mix of home-based and patch-based work
Opportunity to work with a well-established housing association
Immediate start available

If this Lettings Officer role is for you please apply or contact (url removed)