Concierge

Job Description

Summary:

Our front desk concierge is the face of our client service team within our Toronto office. We are looking for someone with a composed and professional demeanor that can anticipate our clients’ needs, build long-term trusting relationships, and strive to improve client experience. Our concierge must be detail oriented, have an ability to multi-task, and prioritize the provision of exceptional service.

Responsibilities:
* As the primary point of contact: greet clients upon arrival, organize and manage logistics, complete specific requests
* Catering coordination: breakfast and lunch is ordered, set out, and tidied each day
* Ensure all areas of catering are clean and well maintained, including replenishment of products
* Prepare lists of orders – catering, supplies, products
* Maintain boardrooms: set-up, connect, and troubleshoot boardroom video conference technology, ensure supplies are stocked and refilled, reset the rooms for new matters
* Execute on administrative duties as assigned

Qualifications:

* Must be able to work overtime when required
* 2+ years of experience in a front desk, concierge, hospitality, client service, or administrative support role (corporate, hotel, or professional services setting preferred). Legal environments a plus!
* Experience managing client-facing interactions with a high degree of professionalism and discretion.
* Familiarity with catering coordination, conference room management, or office hospitality operations is an asset. Proficiency with MS Office Suite (Outlook, Word, Excel) and comfort learning new office systems or booking platforms.
* Ability to set up, connect, and troubleshoot videoconferencing equipment (e.g., Zoom, Teams, Web Ex).
* Comfortable using office technology: printers, copiers, phones, badge access systems, AV equipment, etc. Exceptional customer service orientation with the ability to anticipate client needs and create a welcoming, elevated experience.
* Strong verbal and written communication skills with a polished, professional demeanor.
* Ability to remain calm, composed, and solutions-focused under pressure or in a fast-paced environment.

The base Compensation range for this role will $50,000-$55,000 CAD and will be dependent upon the individual's location, skills, experience and qualifications.

Consistent with our commitment to a modern and efficient recruitment process, Array may utilize artificial intelligence (AI) tools to assist in the screening and assessment of applicants. These tools help our team identify relevant skills and experience more effectively. Please note that while AI aids in the initial stages, all final selection and hiring decisions are made by our human recruitment professionals.

This is an active recruitment for a newly created existing vacancy as we expand our Toronto team.
** What We Offer*
* • People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, RRSP & Wellbeing Programs
• Flexible Time Off & Remote Work Options
• Professional Development & Career Growth Opportunities
• Exposure to cutting-edge technology in the Legal Services Industry Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.  

We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.  We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

Array is a…