Customer Support Specialist; AP- EC Region

Position Overview

Customer Support Specialist (AP1) – EC Region, Ohio Department of Administrative Services, Full‑time, Remote (telecommute available). Immediate start.

• Provide coverage for office phone and front desk, responding to routine inquiries from participants and the public.
• Maintain sign‑in/out sheets and greet guests.
• Process, distribute, scan, upload incoming mail, and print/process outgoing mail.
• Compose correspondence, send letters, request medical records, and assist participants in signing documents.
• Complete data entry and schedule intake meetings for people applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, support OOD Hiring Events, run reports.

• 0+ years of relevant experience or equivalent education.
• Strong customer‑service orientation and ability to multi‑task.
• Excellent communication, teamwork, and organizational skills.
• Proficiency with office technology and tools.

• Administrative Support/Services
• Clerical & Data Entry
• Computer Literacy
• Customer Service
• Professional
• Scheduling
• Customer Focus
• Listening
• Attention to Detail
• Teamwork
• Verbal Communication

Administrative Professional 1B – Bureau of Vocational Rehabilitation.

Starting salary:
Step 1 $ 21.93 per hour ($45,614 annual). Pay progresses by step every 6 months after 6 months of employment, with cost‑of‑living increases each year and longevity supplements after 5 years.

Required to be in office 5 days a week; daytime travel within Ohio may be required. Must have own transportation and a valid driver’s license for state vehicle use.

Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas. Equal Employment Opportunity applies to all qualified applicants.

Selected candidates will be required to undergo a criminal background check.