Program Assistant

Posting Details

Position Information

Winthrop Position Title Program Assistant State Title Program Assistant State Class Code AH30 State Pay Table GEN Annual Salary/Hiring Range $37,284 Job Purpose

Reporting to the Associate Registrar for Registration and Academic Scheduling, the Program Assistant performs administrative tasks in support of the department's daily operations and serves as department receptionist, providing exceptional customer service to visitors and for phone and email inquiries.

Required Qualifications

Bachelor's degree; associate's degree and two years of relevant experience; or high school diploma and four years of relevant experience. Proficiency with Microsoft Office software.

Preferred Qualifications

Bachelor's degree; two years of customer service experience; prior experience in a higher education setting; and proficiency with Banner student information system and basic web editing.

Knowledge, Skills & Abilities Summary

* Knowledge of office business best practices and procedures.

* Sufficient technical skills to master office equipment and software programs/applications necessary to perform job duties at a high level.

* Effective customer service and oral and written communication skills.

* Exceptional interpersonal skills and ability to establish and maintain effective working relationships with faculty, staff, students and the general public.

* Ability to maintain discretion in working with confidential information and ability to work on a variety of projects simultaneously and with accuracy despite frequent interruptions.

* Must be prompt and reliable in opening the office each morning at the designated time.

Job Summary

* Provides data/information management support and resolves issues based on audit reports.

* Codes and/or monitors for the Employee Educational Assistance Program (EEAP), honer society and senior citizen registration.

* Maintains office website.

* Oversees Parchment, the online transcript ordering software:
Initiates refunds, processes internal transcript requests and creates a monthly summary report regarding all transcript processing.

* Registers students for classes.

* Processes drops, withdrawals and schedule change requests and advises students when further action is needed to complete the process.

* Serves as the department's first point of contact for visitors and callers by evaluating requests for information and responding and/or taking appropriate action.

* Reconciles departmental procurement card purchases.

* Handles departmental deposits with the Cashier's Office.

* Maintains and orders office equipment and supplies.

* Submits work order requests.

* Prepares printing requests.

* Assists with Commencement activities.

Travel/Overtime Requirements Two Saturdays per year for May and December Commencement Telecommuting

Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.

License/Certification Type of Position Classified Position Status Full-Time FLSA Status Non-Exempt Hours Per Week 37.5 Months per Year 12

Posting Detail Information

Posting Number 2026054S Open Date 03/06/2026 Close Date 03/25/2026 Special Instructions to Applicants PLEASE NOTE

* A resume will not be reviewed to determine whether an applicant meets the qualifications outlined in the job vacancy notice (posting).

* Responses to supplemental questions are considered part of the application; failure to respond will result in disqualification.

NOTICE