Virtual Assistant Admin​/Social Media

Overview

The Virtual Assistant will provide administrative and client-facing support to the Head Designer and leadership team, ensuring seamless communication, appointment coordination, and timely follow-ups.

• Monitor and respond to all incoming emails in a timely and professional manner
• Draft and send client quotes for custom designs and special orders
• Follow up with customers regarding custom pieces, approvals, and timelines
• Provide updates to clients on jewelry repairs and order status
• Maintain a polished, luxury brand tone in all correspondence

• Manage and coordinate the Head Designer’s calendar
• Schedule custom consultations (in-store and virtual)
• Confirm appointments and send reminders to clients
• Ensure all consultation notes and files are properly organized

• Assist in preparing and organizing custom design quotes
• Track outstanding quotes and follow up appropriately
• Maintain client records and documentation
• Support workflow organization between sales and production

• Assist with social media scheduling and posting
• Help draft captions and content ideas
• Respond to direct messages and inquiries professionally
• Support basic content organization and campaign planning

• Exceptional written communication skills
• Highly organized with strong attention to detail
• Experience in luxury retail, jewelry or hospitality preferred
• Professional, discreet, and trustworthy
• Able to work independently and meet deadlines

• Flexible remote work environment
• Opportunity to work within a growing luxury brand