Client Services Coordinator

Strategic Site Selection is Canada’s leading independent Hotel and Venue Sourcing company. Over eighteen years established, with client’s ranging from large National Associations to Fortune 500 corporations, our business thrives on our people. Our culture demands fierce perseverance, accountability, expertise, loyalty, and resiliency.

The heartbeat of our brand includes growth, creative ideation, personal care, passion for planning, empathy, and care for each other. We provide a safe work environment, while being challenged, forward thinking, and fun loving.

Strategic Site Selection conducts unbiased and complimentary hotel and venue searches, creating proposals that align to every meeting’s unique requirements. We meticulously plan site inspection itineraries connecting our clients with hotel and destination professionals. We provide value to our clients including expertise, undeniable cost savings and contract protection. Our vast network of thoroughly vetted partners means that every client has access to a supplier that suits their needs.

In keeping with Strategic Site Selection’s Mission to provide The Best Site Selection Experience, the Client Services Coordinator will support the House Account Team (a group of Account Managers) throughout various stages of the site selection process, while ensuring an impeccable client experience along the way.

Responsibilities include but are not limited to:

• Actively support the KAMs in ways that optimize procedures;
• Assist with various stages of the sales cycle; checking in with clients pre, during and post-program as needed and assigning/actioning various tasks such as monitoring pickup, initiating, and managing relevant partner referrals, and tracking/inputting data into CRM Salesforce;
• Assist by creating RFPs, accurately summarizing hotel proposals, researching destinations, venues, and hotels as needed using Cvent;
• Organize and create Site Inspection Itineraries (travel & accommodation);
• Assist with reviewing contracts as needed; help negotiate guestroom rates, meeting space, terms, and liabilities with the hotels;
• Answer and respond to telephone calls, emails, inquiries, and other requests from suppliers (and clients as needed) in a professional and timely manner;
• Produce documents, briefing papers, reports and presentations as needed;
• Maintain CRM, including data input, updating contact info, digital filing, etc.;
• Assist with creating and improving tools and resources used by the House Account Team, adding value by contributing to the overall betterment of templates, procedures, etc;
• Ensure a seamless and positive client experience is delivered throughout every step of the site selection process, and beyond;
• Occasionally attend site inspections, off site supplier meetings and industry events (this position is associated with some travel);
• The position will be ever developing as the organization grows.

• Post-Secondary Diploma in relevant field or an equivalent combination of experience and education;
• +2 years experience in the meetings and events and/or hotel industry in a similar role;
• Intermediate to advanced proficiency in Microsoft Office Suite; particularly Outlook, Teams, Word, and Excel;
  Salesforce and Cvent experience an asset;
• Strong attention to detail;
• Strong organizational and time management skills with ability to recognize and meet deadlines in a fast-paced work environment;
• Exceptional customer service, follow through, attention to detail and timely responses for customers;
• Proven ability to work well both in a team and independently;
• Excellent communication both written and orally.

Strategic Site Selection is proud to be an equal opportunity employer - thriving with a diverse company culture, celebrating the uniqueness of our staff, and committed to inclusion.

Job Type: Full-time, Permanent, Remote (with occasional travel).

Salary Range: $50,000-$60,000

• Casual dress
• Great Benefits Plan
• Employee assistance program
• Paid time off (unlimited PTO after one year of service)
• Work from Anywhere

We thank all interested applicants; however, only qualified candidates will be contacted.

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