Remote Maintenance Coordinator; VA

The Maintenance Coordinator provides backend office support focused on maintenance administration and coordination. This role plays a critical part in ensuring service requests are handled efficiently, communication flows smoothly, and maintenance tasks are completed accurately and on time.

Working closely with internal teams and external vendors, this position supports day-to-day maintenance operations by managing requests, tracking progress, and maintaining detailed documentation. The ideal candidate is highly organized, communicates clearly in English, and thrives in a structured, process-driven environment.

• Coordinate and manage maintenance requests from initiation to completion
• Communicate with tenants, vendors, and internal team members regarding work orders and updates
• Schedule maintenance appointments and follow up to ensure timely resolution
• Maintain accurate records of service requests, invoices, and related documentation
• Provide backend administrative support to the property management team
• Monitor task progress and proactively identify delays or issues
• Ensure all communication is professional, clear, and well-documented
• Spend approximately 25–50% of the shift on phone communication with vendors, tenants, and team members
• Strong written and verbal English communication skills
• Excellent organizational and time-management abilities
• High level of accuracy and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Professional phone presence and confidence handling calls
• Strong follow-up and task-tracking skills
• Basic administrative and data entry proficiency

• Service-minded and responsive
• Proactive and solution-oriented
• Dependable and consistent in follow-through
• Calm under pressure and adaptable to shifting priorities
• Collaborative and team-focused
• Detail-oriented with a commitment to accuracy

• Property management and maintenance coordination platforms (as provided by the client)
• Email and calendar systems
• Phone and communication tools

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Other skills as required

• Licensed OS

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back‑ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise‑canceling headset)