Programme Support Officer; Retrofit advice Operations - Operational Delivery - Consumer Advice

The role

The role has been created to provide programme and administrative support in the delivery of an exciting new regional programme in the North East to support householders to progress with domestic energy retrofit.

The programme includes a one stop shop (providing in person, digital and telephone based advice) which will form the central point for domestic retrofit enquiries across the North East Combined Authority area.

The energy teams’ purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.

We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovate to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day.

Provide efficient administration across all elements of the programme lifecycle, including but not limited to:

• Finances: setting up new suppliers on finance systems, raising and tracking purchase orders, processing and raising invoices.
• Assisting with programme delivery where required, such as organising meetings, taking minutes and dealing with local stakeholder enquiries.
• Updating and maintaining documentation, spreadsheets and databases.
• Collating management information for reporting purposes.

• Well-developed administration skills, including IT skills and experience of MS Office, including Excel.
• Local area knowledge by being based in the Durham, Gateshead, Newcastle, Northumberland, North Tyneside, South Tyneside or Sunderland area.
• Good numeracy skills and strong attention to detail.
• Excellent organisational and coordination skills.
• Experience of or ability to work in a fast-paced environment with ability to prioritise activity.

For more information, please see the job description.

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page.

We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with  or call reception on +44 (0). We will do our very best to support you.

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to…