Support Representative - Patient Financial Services

Position: Support Representative - Patient Financial Services - FT - Day
Position Status:

Full time

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America)
Hours per week:40
* High School Diploma / GED Required

Skills and Abilities

* Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency)
* Good customer service skills.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to communicate clearly both verbally and in writing. Ability to respond to questions from management, and employees.
* Ability to demonstrate basic math skills.
* Ability to carry out instructions furnished in written or diagram form. Ability to deal with problem solving several concrete variables in standardized situations. Ability to exercise sound judgment.
* This job has no supervisory responsibilities.

What you will do
* Exhibits a professional and pleasant demeanor when communicating with all customers and providing additional information regarding patient financial information. Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions. Ensures customer concerns are processed in compliance with organization’s policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
* Accurately processes assigned incoming mail according to established procedures. May include returned mail, bankruptcies, probates, patient requests, attorney requests, itemized statement requests, address changes, insurance updates, etc. Accurately and efficiently, sorts, date stamps and logs incoming mail into computer system in a timely manner. Counts, weighs or measures documents as requested.
* Accurately and efficiently coordinates requests for medical records. Accurately and efficiently performs hard copy filing and retrieval of records in a timely manner. Compare hardcopy versus EMR template for accurate data entry. Scan, fax, photocopy or stuff any documents as requested.
* Answers questions from other staff or clinic offices by phone or e-mail in a timely manner.
* Accurately and efficiently routes insurance correspondence to assigned staff for resolution in a timely manner. Accurately and efficiently routes patient requests to assigned staff for resolution in a timely manner.
* Assists with the revision or development of the department's internal documents, procedural manuals and forms, as requested.
* Recommends organizational and departmental improvements based on appropriate customer concerns.
* Completes system screens according to standard documentation policy and procedure.
* Writes, types or enters information into computer applications, as requested, according to policy and procedure.
* Attends and participates at departmental team meetings, work-groups and other hospital educational programs. Accommodates and supports the changes required to meet departmental and organizational goals and customer needs.
* Ensures necessary data, identified processing issues and related information is provided to departmental management, appropriate departments and individuals within the organization in a timely manner.
* Maintains area equipment

Required for All Jobs
* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
* Performs other duties as assigned

Patient Facing Options
* Position is Not Patient Facing Remote Work Guidelines
* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
* Stable access to electricity and a minimum of 25mb upload and internet speed.
* Dedicate full attention to the job duties and communication with others during working hours.
* Adhere to break and attendance schedules agreed upon with supervisor.
* Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability
* Hybrid Scope* No Supervisory Responsibility
* No Budget Responsibility No Budget Responsibility Physical Demands
* Balancing:
Occasionally 1-3 Hours
* Carrying:
Occasionally…