Members Services Associate

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Title:

Members Services Associate

Reports To:

Associate Executive Director of Programs

Status:
Full-Time, Non-Exempt

Location:

Albany, NY (HYBRID)

Starting Salary: $50,000-$55,000 annually

Early Care & Learning Council (ECLC) is dedicated to strengthening the quality, accessibility, and sustainability of early care and learning systems for children, families, and providers. ECLC advances this mission through collaboration, data-informed decision-making, and strong operational infrastructure that supports our programs and partners.

The Associate provides essential administrative and operational support to ECLC staff and leadership. This position supports the efficient day-to-day functioning of the organization through clerical assistance, document preparation, meeting coordination, records management, and communication support. The Associate also contributes to continuous improvement by identifying opportunities to enhance administrative processes and supporting staff development and cross‑training efforts.

• Prepare, format, and maintain documents using Microsoft Office Suite (Word, Excel, Access, PowerPoint) and similar productivity software.
• Perform general office duties including ordering supplies, maintaining records management systems, and completing basic administrative tasks.
• File, organize, maintain, and retrieve corporate documents, records, and reports in accordance with ECLC policies and procedures.
• Provide clerical and administrative support to staff and departments as needed.

• Answer general phone calls and emails, direct inquiries to appropriate staff, and take and relay messages as necessary.
• Prepare responses to routine correspondence and general inquiries in a professional and timely manner.
• Support positive communication with internal and external stakeholders.

• Prepare agendas, meeting materials, and supporting documentation for staff, committee, and Board of Directors meetings.
• Coordinate meeting logistics, including scheduling, room setup, and catering arrangements for meetings or luncheons.
• Attend meetings as assigned to accurately record minutes and submit them to supervisors for review and distribution.

• Identify and suggest administrative efficiencies, process improvements, and procedural enhancements for consideration by supervisors.
• Support cross-training of clerical staff and assist with coordinating staff training by scheduling sessions or organizing training materials.
• Contribute to a collaborative, mission-driven workplace culture.

The Member Services Associate primarily works with senior management to provide support in the following areas:

• Associate’s degree or equivalent combination of education and relevant administrative experience required.
• Minimum of two years of administrative or office support experience; experience in a nonprofit, education, or human services setting preferred.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database systems.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and work both independently and as part of a team.
• Demonstrated professionalism, discretion, and ability to maintain confidentiality.

ECLC is committed to fostering an inclusive, equitable, and respectful workplace. We value diverse perspectives and encourage candidates who reflect the communities we serve to apply.

Flexible work from home options available.