Lead Scheduling & Banner Services Coordinator

The Colorado Community College System (CCCS) is hiring a Lead Scheduling & Banner Services Coordinator to join our Academic Affairs division assisting Colorado Online. We are looking for a critical thinker who can communicate effectively and efficiently with stakeholders across the system. If you want an opportunity where you can continually grow your leadership skills, this position may be for you!

CCCS provides generous leave, excellent benefits, and flexible work schedules, including hybrid-remote work within the state of Colorado.

As the Lead Scheduling & Banner Services Coordinator, you will be the primary point of contact for Colorado Online Consortium members across CCCS for issues related to schedule policies, procedures, and guidelines. In addition, you will be responsible for ensuring Colorado Online course sections are accurately listed in Ellucian Banner and work closely with the college and system schedulers to ensure compliance with CCCS and individual college registration practices and procedures.

You will answer questions from Registrars, college schedulers, Colorado Online Student Success Liaisons, faculty, instructors, administrators, and other stakeholders to provide expert advice on the management of Colorado Online course sections and related policies.

• Oversees, ensures for accuracy, and maintains Colorado Online course offerings in Banner databases at 13 partner colleges. This includes the support of building new online courses and adding and deleting online courses as needed system wide, as well as uploading and maintaining catalog information and course inventory.
• Works with partner college Student Services personnel answering questions regarding Banner issues, providing accurate and timely information so students are given the best possible support.
• May provide training sessions on Colorado Online procedures to internal and external constituents as needed. Will act as the primary public face of the scheduling team for meetings and presentations across the system.
• In collaboration with the Colorado Online Director of Consortial Student Affairs, manages the Colorado Online enrollment and section distribution process. Coordinates with the CCCS college schedulers to ensure appropriate faculty/instructor assignments and serves as the primary point of contact for issues related to the building of online course sections in Banner, course or enrollment status, student registration, troubleshooting registration, section assignments, technical support, and providing accurate and timely information.
  
  May triage and delegate tasks as needed across the scheduling team to ensure enrollment and scheduling needs are met.

• Bachelor’s degree. An equivalent combination of education and experience may substitute for the degree.

• Two years of experience in higher education or distance education that includes working with enrollment and/or student services.

• Experience with learning management and student information systems.

• Proficient knowledge of word processing, database, and/or spreadsheet applications.
• Ability to accurately apply and explain policies, procedures, and record systems.
• Practiced in researching records to determine source of error.
• Ability to communicate effectively orally and in writing.
• Ability to perform basic arithmetic computations.
• Ability to work under pressure and meet deadlines.
• Ability to keep accurate records and maintain confidentiality.
• Ability to convey technical information to a diverse population of students, staff, and public.
• Ability to multi-task, delegate, and process phone and internet requests in a fast-paced, high volume, virtual environment.

• This position is located at CCCS System Office: 9026
  
  E. Severn Place, Denver, CO 80230.
• Occasional in-state travel to partner college campuses may be required.
• Alternative work arrangements, including flexible schedules and hybrid-remote work may be available. All work must be completed in the state of Colorado.

The Colorado Community College System is the state’s largest provider of higher education and workforce training, consisting of 13 colleges and over…