Client Services Administrator

About Fleet Alliance

As part of Global Vehicle Group (GVG), the UK’s largest and most diverse B2B leasing broker, Fleet Alliance is a multi‑award‑winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market‑leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilise our cloud‑based fleet management suite e‑Fleet and our award‑winning smartphone app e‑Fleet Mobile to deliver excellent service to clients.

Our dedicated team provides named contacts for account management and award‑winning customer service. We’re also really nice people!

To provide excellent customer service and manage all calls to the business, both supporting customers and directing them to the correct team. Working alongside the Reception Team, providing support to the Operations Team and the wider business.

• Promptly and professionally manage all telephone calls and relay messages accurately.
• Effectively manage customers’ time expectations on requests and queries.
• Deliver strong customer service to customers, ensuring any issues is dealt with effectively.
• Manage multiple mailboxes.
• Document notes on order enquiries using the Concilium system.
• Deal with day‑to‑day enquiries from drivers over phone and email.
• Provide additional administrative support where needed, including liaising with dealers to obtain delivery paperwork, manage fines, fuel cards & ad hoc paperwork.
• Cover reception duties during periods of absence.
• Complete daily reception checklist.
• Maintain the presentation of a professional office.
• Prepare and process outgoing mail.
• Contact drivers to ensure they are happy with their newly delivered vehicle.
• Key holder and required to open the office every second Friday.

• Excellent written and verbal communication skills.
• Ability to problem‑solve.
• A good understanding of delivering excellent customer service.
• Proficiency in using Microsoft packages, particularly Excel, Word and Outlook.
• Attention to detail is essential.
• Able to demonstrate a strong knowledge of customer needs, empathise with a customer’s situation and be willing to go above and beyond.
• Complaints handling experience.
• Excellent organisational and planning skills.

Fleet Alliance is based in Sky Park, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture. These aren’t just empty words – with our business being recognised as a UK Great Place to Work for 14 consecutive years. We are also listed in the top 100 Best Workplaces for Women & recognised as a Best Workplace in Financial Services Great Place to Work Sector Category.

Fleet Alliance offers flexible working hours and a hybrid option of 2 days working from home and 3 days in the office, which means you can achieve a better life balance.

• 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
• Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events.
• Flexible benefits to choose from, such as cinema tickets, gym memberships and health insurance.