Customer Support Officer

Customer Support Officer

£15.59 per hour | 37 hours per week | Contract until 30th September 2026

Location:

Aberystwyth - Hybrid (in the office twice a month)

We are recruiting on behalf of a respected public sector organisation for a Customer Support Officer based in Aberystwyth. This hybrid role requires attendance in the office twice a month, offering an excellent balance between office and home working.

• Deliver customer support via telephone and email
• Handle a wide range of general enquiries
• Liaise with internal departments and external stakeholders
• Record accurate information on a bespoke internal system
• Monitor and track the order and dispatch of goods
• Complete various administrative tasks in line with internal procedures

• Strong customer service experience
• Proven administrative skills with excellent attention to detail
• Confident use of the Microsoft Office suite (Word, Excel, Outlook, etc.)
• Clear and confident communication skills, written and verbal
• Ability to work independently in a hybrid environment and manage workload effectively