Area Business Office Manager

We are looking for an Area Business Office Manager who is a people‑person with leadership skills and a knack for efficient processes. Apply for a fulfilling role in administration at Aegis Living
, a national leader in senior assisted living and memory care.

Aegis Living has 39 overall communities across Washington, California, and Nevada, helping the aging community and their families. With more than 28 years of experience, the company is noted for its employee‑centric culture, unique viewpoint, and innovative spirit.

• Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations.
• Liaise with the Head of FP&A, home office support teams, officials, and vendors inside and outside the organization.
• Conduct ongoing training and development of Lead Concierge roles and external business office support teams to improve regulatory compliance and effectiveness of all business office functions.
• Audit regulatory files and develop report compliance.
• Collaborate with GMs and Community Directors to improve regulatory staff compliance.
• Demonstrate conflict‑resolution skills and commitment to continuous improvement.
• Educate users on the Relias Learning Management System, including password resets, supervisor access management, and troubleshooting.
• Develop efficiencies that promote productivity, improve workflow, provide quality service, and demonstrate adherence to company values and hallmarks.
• Collaborate with the Head of FP&A to align common goals and tasks.
• Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint, ensuring all Business Office files are electronically saved.
• Process area communities’ social‑security verifications and submit to the external support team.
• Manage resources effectively.
• Scan all check deposits and send paperwork to the external business office support for processing into Yardi.
• Handle all high‑level resident and family complaints or issues.
• Practice effective team behavior.
• Collaborate with and back up other administrative team members as needed.
• Efficiently submit documentation through Docu Sign, updating templates when necessary.
• Manage appropriate Aegis account access for the external support team and Lead Concierge within assigned communities.
• Work cross‑functionally with other departments (Regulatory, Accounting, Risk Management, etc.) to establish and communicate new processes and best practices for Business Office Operations.
• Create, develop, and implement revised processes for ABOM and the external support team, including appropriate training and materials.
• Complete special projects and other tasks as assigned.

• Bachelor’s degree in business administration, finance, or a related field, or equivalent experience.
• 2–5 years of experience in a business office or a similar field.
• Knowledge of federal, state, and local regulations pertaining to the operation of Assisted Living and Memory Care Communities.
• Understanding of Accounts Receivable, Accounts Payable, and Payroll principles.
• Strong analytical and problem‑solving skills.
• Excellent communication skills.
• Strong leadership skills and proven ability to work successfully with cross‑functional teams.
• Ability to meet budgets and control costs.
• Proficiency with computers, internet, and software applications including Microsoft Word, Excel, payroll, and HR systems.
• Ability to maintain resident and employee privacy and confidentiality.
• Must meet all health requirements, including acceptable results on a tuberculosis (TB) screen.
• Must meet state requirements for criminal background checks.

Minimum Salary: USD 78,000.00 per year. Maximum Salary: USD 85,000.00 per year.

• Seniority Level: Mid‑Senior Level
• Employment Type:
  
  Full‑time
• Job Function:
  Administrative
• Industry: Hospitals and Health Care