Clerk​/Receptionist

Band 2

Main area

Admin & Clerical

Grade

Band 2

Contract

Permanent

Hours

Full time - 37.5 hours per week (See Job Overview)

Job

287-CEF-30-26

Department name

LUH - 1 General Staffing (AFC posts)

Site

Aintree University Hospital

Town

Liverpool

Salary

£24,465 Per Annum

Salary period

Yearly

Closing

01/03/2026 23:59

We are looking to recruit a Clerk/Receptionist to cover two busy reception areas and a general office within the Hospital.

The applicant must have excellent and clear communication skills, including verbal and listening skills, as this role is the first point of contact for patients, staff and visitors to the Hospital.

This role is one of a flexible team of staff who support Reception and General Office functions. It is a rewarding and very busy post.

The post is no fixed working pattern, covering between 8am and 8pm Monday to Friday on a flexible rota.

Flexibility is key to this role as the team support each other in covering annual leave and sickness absence.

Once fully trained the successful application will be expected to work on their own.

The role is on a flexible rota with no fixed pattern to cover office and reception hours between 8am to 8pm Monday to Friday.

We are the first point of contact for visitors, patients, staff, contractors dealing with but not limited to:

• Telephone & Email enquiries
• Directional enquiries
• Accepting and directing deliveries
• Liaising with all staff and departments across the Hospital.
• Recording, sorting and disposing of lost property.
• Creating s and issuing door access.
• Using systems to input data for the car park ANPR.
• Raise orders and receipt invoices for payment.

Full training will be provided

Note the applicant must be able to meet the 8pm shift rota, and be flexible to assist in covering 6 weeks annual leave.

Working for our organisation

University Hospitals of Liverpool Group comprises Aintree University Hospital, Broadgreen Hospital, Royal Liverpool University Hospital & Liverpool Womans Hospital.

University Hospitals of Liverpool Group, formed in 2025 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.

Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care.

Multi-task at busy reception area

Deal with telephone, email and face to face enquiries

General office duties as they arise.

Data inputting for car parking and s.

Estates & Facilities are responsible for the Hospital site from grounds to equipment maintenance. The Aintree site employs over 700 staff within Estates & Facilities and the administrative team are key to this.

This role will work with colleagues in Medical Engineering, Domestics, Catering, Laundry, Maintenance, Porters, Transport, Sustainability, Travel and Health & Safety.

• Good organisational skills
• Ability to work as part of a team
• Good interpersonal skills

• Working knowledge of Microsoft office

• RSA 2 (or equivalent)
• NVQ2 (or equivalent)

• Reception experience

• Customer care experience

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Note:

Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be…